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Hotel and Rest: REVIEW 1

Compléter

Dialogue 1: Hotel Services

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À propos de Compléter
english
hotels
restaurants
1 fois fait

Créé par

Kate Hrynevych
Kate Hrynevych
Spain

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Hotel and Rest: REVIEW 1

Dialogue 1: Hotel Services

Kate Hrynevych
1

view sounds speaking forward standard facilities book safe minibar on left

Making a Reservation
Receptionist : Good morning , reservations . Filip . How can I help you ?
Client : Hello , I ? d like to a twin room for two nights starting Friday .
Receptionist : I ? m sorry , we don ? t have anything for Friday . However , we do have availability from Saturday .
Client : Saturday will work . Could you confirm the booking ?
Receptionist : Certainly . Could you send an email to confirm your reservation ?
Client : Yes , I ? ll do that . Thank you ! Can you also tell me about the in - room ? I ? ll need to work during my stay .
Receptionist : Of course , all rooms come with internet access , a multi - line phone , and an electronic for your valuables .
Guest : Excellent . Is there a in the room as well ?
Receptionist : Yes , sir . Both a minibar and a TV with pay - per - films are in all our rooms .
Guest : That great . Thank you very much .
Receptionist : Thank you . We look to seeing you on Saturday .

2

opposite fitness luggage walk take

Welcoming the Guest and Directions
Receptionist : Good evening , Mr . Collins . Welcome to our hotel . Here ? s your key card for your room . Would you like some help with your ?
Guest : Yes , please . Also , where can I find the center ?
Receptionist : It ? s on the first floor , the swimming pool .
Guest : Thank you . And do you have any recommendations on what to see nearby ?
Receptionist : I suggest visiting the art gallery . It ? s about a 10 - minute from here . Or you can the metro . It ? s just one stop from here . Take the Green line south .
Guest : Perfect , thanks !

3

service How straightaway apologize inconvenience Let bill are

Guest Complaint
Guest : Excuse me , I noticed the room doesn ? t have internet access , but I was told it did .
Receptionist : I ? m sorry for the . I ? ll arrange for the access .
________________________________________
Checking Out
Guest : Could we have the for room 204 , please ?
Receptionist : Sure , here it is . would you like to pay ?
Guest : By credit card , but just a moment . There are a lot of items here I didn ? t use .
Receptionist : One moment , sir . me check ? Ah , I see some items for room that shouldn ? t be here .
Guest : Yes , that looks too much .
Receptionist : I for the mistake . I ? ll remove those items and bring you an updated bill . Here we ; I ? m so sorry about that .
Guest : Thank you .

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