Froggy Jumps: ACTIVE Net Support Training Module 12 Review (employee training


Froggy Jumps ACTIVE Net Support Training Module 12 ReviewVersion en ligne Answer the questions to test your knowledge of the important topics from module 12. par Elizabeth Halter 1 Which ANN navigates to ACTIVE Net's membership configuration settings? a Administration: Membership Settings > Configuration b Administration: System Settings > Configuration - General c Front Desk: Membership > Inquiry 2 An entry point is a - a workstation where members can check in / out of a facility b physical item used to validate a customer's membership c production center for customer pass cards 3 Which part of the pass is highlighted by a green rectangle? a barcode b pass number c expiration date 4 Why might a system user allow a barcode to be printed on a customer's receipt? a Customers usually request to see their barcode upon becoming members b "Print barcode on receipt" is the default setting in ACTIVE Net c To allow customers to use the receipt as a temporary pass 5 Which type of membership has a set limit on the number of times the pass is used? a Family membership package b Individual membership package c Family punch pass 6 During a family membership sale, which step is skipped if the package is set to "Automatically Allocate to All Family Members?" a Membership Information b Membership Assignment c Membership Fees 7 Which ANN navigates to the location in which membership passes are produced? a Front Desk: Membership > Pass Production b Front Desk: Membership > Pass Validation c Front Desk: Membership > Entry Points Stats 8 What is the likely reason this customer's pass scan was invalid? a Membership is expired b Member is suspended c System user is logged into the wrong workstation 9 Which of the following is NOT a function of the Membership Admin page? a Renew membership b Transfer packages c Change pass layout 10 Which automatic renewal setting requires manual membership renewal upon expiration? a Do not automatically renew b Pay in full when renewal is due c Use payment plan for renewal 11 Which ANN inavigates to the location to adjust fees paid from a past membership sale? a Customers: Search and Select Customer > Actions > New Receipt b Customers: Search and Select Customer > Current Memberships c Customers: Search and Select Customer > Actions > New Membership 12 How do you add a family member to an existing package when there are no more passes? a Refund and withdraw the membership and then reprocess it with the correct amount of max passes b The new family member must purchase their own membership package c Change the primary member of the membership package to the new member 13 What is an alternate key? a An extra key the customer may use as a spare in case they lose their membership pass card b Similar to a punch pass, it may only be used for entry a set number of times c A unique customer identifier in a third-party system 14 What is the purpose of an alternate key status? a To specify access levels for different types of customers b To classify members based on their membership package c To allow family members to share one key to access the facility

1

Which ANN navigates to ACTIVE Net's membership configuration settings?

a

Administration: Membership Settings > Configuration

b

Administration: System Settings > Configuration - General

c

Front Desk: Membership > Inquiry

2

An entry point is a -

a

workstation where members can check in / out of a facility

b

physical item used to validate a customer's membership

c

production center for customer pass cards

3

Which part of the pass is highlighted by a green rectangle?

a

barcode

b

pass number

c

expiration date

4

Why might a system user allow a barcode to be printed on a customer's receipt?

a

Customers usually request to see their barcode upon becoming members

b

"Print barcode on receipt" is the default setting in ACTIVE Net

c

To allow customers to use the receipt as a temporary pass

5

Which type of membership has a set limit on the number of times the pass is used?

a

Family membership package

b

Individual membership package

c

Family punch pass

6

During a family membership sale, which step is skipped if the package is set to "Automatically Allocate to All Family Members?"

a

Membership Information

b

Membership Assignment

c

Membership Fees

7

Which ANN navigates to the location in which membership passes are produced?

a

Front Desk: Membership > Pass Production

b

Front Desk: Membership > Pass Validation

c

Front Desk: Membership > Entry Points Stats

8

What is the likely reason this customer's pass scan was invalid?

a

Membership is expired

b

Member is suspended

c

System user is logged into the wrong workstation

9

Which of the following is NOT a function of the Membership Admin page?

a

Renew membership

b

Transfer packages

c

Change pass layout

10

Which automatic renewal setting requires manual membership renewal upon expiration?

a

Do not automatically renew

b

Pay in full when renewal is due

c

Use payment plan for renewal

11

Which ANN inavigates to the location to adjust fees paid from a past membership sale?

a

Customers: Search and Select Customer > Actions > New Receipt

b

Customers: Search and Select Customer > Current Memberships

c

Customers: Search and Select Customer > Actions > New Membership

12

How do you add a family member to an existing package when there are no more passes?

a

Refund and withdraw the membership and then reprocess it with the correct amount of max passes

b

The new family member must purchase their own membership package

c

Change the primary member of the membership package to the new member

13

What is an alternate key?

a

An extra key the customer may use as a spare in case they lose their membership pass card

b

Similar to a punch pass, it may only be used for entry a set number of times

c

A unique customer identifier in a third-party system

14

What is the purpose of an alternate key status?

a

To specify access levels for different types of customers

b

To classify members based on their membership package

c

To allow family members to share one key to access the facility

ACTIVE Net Support Training Module 12 Review

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ACTIVE Net Support Training Module 12 ReviewVersion en ligne

par Elizabeth Halter

Which ANN navigates to ACTIVE Net's membership configuration settings?

An entry point is a -

Which part of the pass is highlighted by a green rectangle?

Why might a system user allow a barcode to be printed on a customer's receipt?

Which type of membership has a set limit on the number of times the pass is used?

During a family membership sale, which step is skipped if the package is set to "Automatically Allocate to All Family Members?"

Which ANN navigates to the location in which membership passes are produced?

What is the likely reason this customer's pass scan was invalid?

Which of the following is NOT a function of the Membership Admin page?

Which automatic renewal setting requires manual membership renewal upon expiration?

Which ANN inavigates to the location to adjust fees paid from a past membership sale?

How do you add a family member to an existing package when there are no more passes?

What is an alternate key?

What is the purpose of an alternate key status?