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Exercise 1

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For each sentence 1 - 7, write the most appropriate function from the list in the box. There is one function that you will not need.

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Exercise 1

For each sentence 1 - 7, write the most appropriate function from the list in the box. There is one function that you will not need.

Arirofl teaching time
1

Offerin Informing Summarising Apologising Explaining Recommending Complaining

1 This problem was caused by a temporary breakdown in the computer system .

2 I think we should consider changing our supplier .

3 I am very sorry about the inconvenience this has caused you .

4 I am very dissatisfied with the service I received when I called your company .

5 I placed my order on 28 September , and it was delivered two weeks later .

6 To conclude , I am very disappointed with the product , for all the above reasons .

7 Would you like us to send you a replacement ?