Relier Pairs PreTest Culture and DiversityVersion en ligne Mrs. Bush par Ashlynn Bush 1 Active Listening includes 2 Another name for patients 3 Culture 4 When a patient complains you should: 5 Generalizations 6 Biases 7 Characteristics of Socioeconomic Status 8 Stereotype 9 Empathy 10 Four steps to building trust Education Income Occupation feelings that lead to certain behaviors and treatment of others, can be unintentional Empathy Respect Genuine Active listening Apologize Ask clarifying questions Try to see things from your patient's point of view Customers a system of shared attitudes, values, and beliefs of a particular group or society The ability to understand someone else's feelings made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. eye contact nodding not interrupting - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment
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