Relier Pairs PreTest Culture and DiversityVersion en ligne Mrs. Bush par Ashlynn Bush 1 Active Listening includes 2 Four steps to building trust 3 Biases 4 When a patient complains you should: 5 Culture 6 Stereotype 7 Another name for patients 8 Empathy 9 Characteristics of Socioeconomic Status 10 Generalizations The ability to understand someone else's feelings - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. Customers eye contact nodding not interrupting Apologize Ask clarifying questions Try to see things from your patient's point of view Education Income Occupation feelings that lead to certain behaviors and treatment of others, can be unintentional Empathy Respect Genuine Active listening a system of shared attitudes, values, and beliefs of a particular group or society
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