Relier Pairs PreTest Culture and DiversityVersion en ligne Mrs. Bush par Ashlynn Bush 1 Another name for patients 2 Generalizations 3 Stereotype 4 Empathy 5 Four steps to building trust 6 When a patient complains you should: 7 Biases 8 Characteristics of Socioeconomic Status 9 Active Listening includes 10 Culture a system of shared attitudes, values, and beliefs of a particular group or society Education Income Occupation Apologize Ask clarifying questions Try to see things from your patient's point of view feelings that lead to certain behaviors and treatment of others, can be unintentional made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. Customers Empathy Respect Genuine Active listening eye contact nodding not interrupting The ability to understand someone else's feelings - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment
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