Relier Pairs PreTest Culture and DiversityVersion en ligne Mrs. Bush par Ashlynn Bush 1 Characteristics of Socioeconomic Status 2 Empathy 3 Generalizations 4 Biases 5 Four steps to building trust 6 Another name for patients 7 Active Listening includes 8 Stereotype 9 When a patient complains you should: 10 Culture Apologize Ask clarifying questions Try to see things from your patient's point of view The ability to understand someone else's feelings a system of shared attitudes, values, and beliefs of a particular group or society made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. feelings that lead to certain behaviors and treatment of others, can be unintentional eye contact nodding not interrupting Customers Empathy Respect Genuine Active listening - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment Education Income Occupation
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