Relier Pairs PreTest Culture and DiversityVersion en ligne Mrs. Bush par Ashlynn Bush 1 Culture 2 Characteristics of Socioeconomic Status 3 Active Listening includes 4 When a patient complains you should: 5 Four steps to building trust 6 Stereotype 7 Biases 8 Empathy 9 Another name for patients 10 Generalizations made by automatically applying generalizations to every member of a group, or making generalizations about a group based on the behavior of a few individuals. Often incorrect, and in many cases are hurtful or derogatory. a system of shared attitudes, values, and beliefs of a particular group or society The ability to understand someone else's feelings Education Income Occupation - Used as a guide for studying and understanding culture- in health care - Often use the words “some” or “many” - Explore differences in people and are not used for judgment feelings that lead to certain behaviors and treatment of others, can be unintentional Customers Empathy Respect Genuine Active listening eye contact nodding not interrupting Apologize Ask clarifying questions Try to see things from your patient's point of view
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