Relier Pairs Call Components - MemberVersion en ligne Call Components - Member par yuly gonzalez 1 Caring 2 Integrity 3 Common Purpose 4 allow to stablish a personal relationship with out members 5 Lifelines 6 documenting when you apply the common purpose 7 What to do when Interrupting the Caller? 8 are skills that you can focus on developing in order to positively impact how you handle a call 9 critical thinking 10 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. support system that CSR can use when they need assistance Tone, Rate, and Volume of Speech apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller. you have to make decisions to resolve the callers issue The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. ASD Documentation Empathy We do the right thing for the right reason We listen to and respect our customers and each other so we can act with insight Attitude
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