Relier Pairs Call Components - MemberVersion en ligne Call Components - Member par yuly gonzalez 1 critical thinking 2 What to do when Interrupting the Caller? 3 Caring 4 Changing one word can change the whole tone of your message. Sometimes just changing your inflection, changes the meaning of words. 5 documenting when you apply the common purpose 6 Integrity 7 allow to stablish a personal relationship with out members 8 are skills that you can focus on developing in order to positively impact how you handle a call 9 Lifelines 10 Common Purpose you have to make decisions to resolve the callers issue Attitude Empathy We listen to and respect our customers and each other so we can act with insight Tone, Rate, and Volume of Speech The goal is to advocate for our members’ best health by helping them get the most from their benefits, building trust and always providing a clear path to care. We do the right thing for the right reason ASD Documentation support system that CSR can use when they need assistance apologize (i.e. "I'm sorry I interrupted you…") and adjust your pace to match the caller.
Créer jeu