How many words do you know?Version en ligne Do this activity using the vocabulary of reception par Marta Cañadas A B C D E F G H I J K L M N O P Q R S T U V W Y Starts with A The average revenue earned for an occupied room on a given night. Starts with B Document used to inform to the different hotel departments about the details of an event Starts with C Mandatory classification of tourist accommodation inside the group. It can be represented by starts or keys. Starts with D The use of a room by a short period of time not involving overnight stay. Starts with E A daily list showing the number and names of guests expected to arrive with reservations. Starts with F It's the part of the reception department that has contact to the client Starts with G Distributor of hotel rooms to corporation such as travel agents tha buy rooms in large volume Starts with H It's the departament in charge of cleaning the accommodation establishment (2 words) Contains I Sub-deparment in charge of settling accounts receivable from customers Starts with J Contains K Guest registration process in the hotel Contains L It includes accommodation and two meals which can be: breakfast and dinner or breakfast and lunch (according to guests’ preferences) Starts with M Deparment in charge of attending to plumbing, heating or air-conditioning problems Starts with N Guest with confirmed or guaranteed reservation who do not show up Starts with O Accepting reservations for more rooms than are available Starts with P Starts with Q Type of bed that we can find in a hotel Starts with R Period of time that the travel agency is allowed to make use of a previously established allotment Contains S Hotel guests who decide to leave before their predicted date of departure Starts with T Indicator (KPI) allows assessing the total amount of income generated by a property, per room, regardless of whether rooms are sold. (Acronym) Starts with U To encourage customers to consider buying a highe-priced product or service than originally reserved Starts with V Supporting document delivered to the guest for the services booked and prepaid at a travel agency Starts with W Service provided by lodging establishments allowing guests to request a telephone call at a pre-specified time Starts with Y The pricing strategy managed by a hotel's reservations department
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