Relier Pairs B5L18Version en ligne Book 5 Lesson 18 par Carolina Bolyhos 1 The caller asks for you. Indicate that you’re on the line. 2 Ask for your caller’s name. 3 End the call politely. 4 Name the person you want to speak to. 5 Tell the caller your boss isn’t in the office. 6 Ask when the person you want to speak to will be available. 7 The phone is ringing. Answer it. 8 Ask if the caller wants to leave some information for someone. 9 Ask the caller to wait. 10 Ask the switchboard operator to connect you with someone. 11 Let the caller know you couldn’t understand his/her name. 12 Give the caller the number of Personnel office. It’s extension 291. Sorry. I didn’t catch your name. Who’s calling please? Could you put me through to …, please? Hold the line, please. May I take a message? Oxford, 26431, Cambridge Hotel. Good morning. May I speak to …, please? When can I reach him/her? Speaking. I’m sorry, he/she is not here at the moment. Thank you for calling. Goodbye.