Relier Pairs B5L18Version en ligne Book 5 Lesson 18 par Carolina Bolyhos 1 Ask the caller to wait. 2 Ask for your caller’s name. 3 The caller asks for you. Indicate that you’re on the line. 4 Tell the caller your boss isn’t in the office. 5 End the call politely. 6 Ask the switchboard operator to connect you with someone. 7 Ask if the caller wants to leave some information for someone. 8 Name the person you want to speak to. 9 The phone is ringing. Answer it. 10 Ask when the person you want to speak to will be available. 11 Let the caller know you couldn’t understand his/her name. 12 Give the caller the number of Personnel office. I’m sorry, he/she is not here at the moment. Hold the line, please. Thank you for calling. Goodbye. May I speak to …, please? Speaking. Oxford, 26431, Cambridge Hotel. Good morning. Who’s calling please? Sorry. I didn’t catch your name. When can I reach him/her? May I take a message? It’s extension 291. Could you put me through to …, please?
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