Relier Pairs B5L18Version en ligne Book 5 Lesson 18 par Carolina Bolyhos 1 End the call politely. 2 Tell the caller your boss isn’t in the office. 3 The phone is ringing. Answer it. 4 Ask for your caller’s name. 5 Ask the switchboard operator to connect you with someone. 6 Ask the caller to wait. 7 Name the person you want to speak to. 8 Let the caller know you couldn’t understand his/her name. 9 Give the caller the number of Personnel office. 10 Ask when the person you want to speak to will be available. 11 The caller asks for you. Indicate that you’re on the line. 12 Ask if the caller wants to leave some information for someone. Could you put me through to …, please? Speaking. Hold the line, please. Sorry. I didn’t catch your name. Who’s calling please? Oxford, 26431, Cambridge Hotel. Good morning. When can I reach him/her? It’s extension 291. Thank you for calling. Goodbye. May I speak to …, please? May I take a message? I’m sorry, he/she is not here at the moment.
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