RLS 2389 Chapter 5 Part 2Version en ligne communication par Sara Roberts 1 Listening 2 Active Listening Skills 3 Culture 4 Possible Differences in Communication 5 Facilitation Techniques Empathic-understanding feelings, needs, and intentions Comprehensive-understand the material presented Critical-evaluate ideas being expressed Appreciative-for pleasure Attending-the process of deciding which sound to focus on Following-nonverbal, interpretive statements, verbal prompts Reflective-ensures understanding-include paraphrasing, summarizing, etc. an identifiable group of people who share customs, language, patterns of speech, norms, meanings, religion, relationships, or values Example: Americans speak more loudly and use more gestures than the French Ethnic-across different cultures Racist-calling names, misidentifying people Gender-women build relationships, men establish power Sexist-ignoring/deprecating one gender Frame the experience Let the experience speak for itself Speak for the experience Debrief the experience Directly frontload the experience
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