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61. Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)
Choose one or more answers
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62. ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
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63. When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
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64. What does the employee utilize when submitting a self-service request to the HR Organization?
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65. What is the primary purpose of HR Topic Categories?
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66. What are the benefits of the HR application being scoped? (Choose three.)
Choose one or more answers
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67. The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.
What additional role is needed for an HR Admin to remove users from groups?
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68. On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
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69. At what level is User Criteria set to control who can read and edit knowledge articles?
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70. How many COEs may be associated with an HR Service?
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71. Which module provides a user-friendly interface for creating new HR Skills and assigning HR skills to members of the HR department?
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72. Which table is considered the core table for all HR Case records?
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73. Which HR Role is typically granted to all HR Support staff, at a minimum?
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74. A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
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75. What is the difference between a configuration and a customization?
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76. Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?
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77. What is the minimum role required to access the HR Properties module?
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78. The HR Case [sn_hr_core_case] table is an extension of what?
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79. What role is required to assign scoped HR roles?
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80. The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions.
Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
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81. The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?
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82. Delegated Developers are granted access only to what in which they are working?
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83. The customer you will be implementing for wants to utilize Now Mobile.
What is the minimum HR SKU they may purchase that includes Now Mobile?
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84. If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?
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85. When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
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86. How can fields for a specific HR Service be displayed on the New Case Creation page?
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87. Which field on the HR Service record defines which HR Catalog Item is associated with the Service?
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88. What must be updated or loaded into the Customer's instance before importing the stories?
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89. When the Lifecycle Events application is installed, the LE Admin role is granted to which role?
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30. Which of the following applications is installed with the Human Resources Scoped App: Core plugin?
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31. If you wanted someone to administer the Employee Service Center without granting them the HR Admin role, which scoped Admin role would they need?
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92. When does the platform assign a Client Role to a user?
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93. If you had little coding experience and were tasked with adding new pages to the customer’s Employee Service Center, which Service Portal Configuration option would be best to complete the task?
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94. What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?
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95. HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)
Choose one or more answers
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96. What determines when the HR Chat queue is available?
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97. What defines the path the Case or HR Task will take when it is escalated?
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98. If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?
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99. If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?
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100. If both the Knowledge Base and the KB article have no "Can Read" User Criteria, what role is required to read the article?
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101. Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?
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102. What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?
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103. If you select Data Type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.
What does it mean to select High for the Scale definition?
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104. In which Application Scope is the Lifecycle Events table contained?
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105. What settings define and track cross-scope access to applications?
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106. What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?
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107. The Template field referenced on the HR Service record is used to do what?
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108. When is the Record producer field needed on the HR Service record?
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109. What are the major HR Service Catalog components? (Choose four.)
Choose one or more answers
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110. How can HR Tasks be marked as optional?
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111. What provides a graphical representation of other tables related to a specific table, either through class extension or reference?
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112. Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.
By default, what is the Caller Access field set to?
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113. Which of the following is the key factor in determining the implementation timeline?
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114. Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
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115. Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that a new button on the HR case, created using the Link Generator application, is not displaying the appropriate web page. Instead, they get a Page Not Found error. You have verified that the Link configuration and script are both accurate.
What else must be done to allow the Link to work?
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116. A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
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117. What kinds of records can be created using HR Service Activities? (Choose two.)
Choose one or more answers
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118. Which HR Integrations module is used to document the URL, basic integration properties, and inbound and outbound username and password information for a third-party application?
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119. How can a PDF document on an active HR case be generated? (Choose two.)
Choose one or more answers
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120. After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
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