Froggy Jumps E & PVersion en ligne Q&A for my colleagues par Sof López 1 What does operational efficiency in housekeeping primarily focus on? a Completing tasks quickly, with minimal waste and cost b Providing personal gifts to guests c Increasing the number of staff members 2 What is personalization in the context of hotel housekeeping? a Offering the same service to every guest b Cleaning rooms faster than usual c Tailoring services to meet individual guest preferences 3 How can housekeeping staff track guest preferences? a By using CRM (Customer Relationship Management) systems b By asking guests each time they check in c By leaving handwritten notes in every room 4 What is one strategy for balancing efficiency and personalization in housekeeping? a Prioritizing speed over guest requests b Using room management systems to track room status and preferences c Ignoring special requests to save time 5 What is a challenge when balancing efficiency with personalized service? a Managing time when trying to clean quickly and personalize services b Reducing staff in the housekeeping department c Handling more guest complaints
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