Test.Soft skillsVersion en ligne Test. Soft skills par Аружан Асанова 1 What is the primary goal of conflict management in an organization? a To minimize costs b To resolve conflict and optimize interaction c To fire employees who cause conflict d To ignore conflict until it resolves itself 2 Which of the following is NOT a common cause of conflict in organizations? a Differences in opinions b Misunderstandings c Competition for resources d Team-building activities 3 What should be assessed first when a conflict arises in an organization? a The final solution to the conflict b The personal feelings of the employees involved c The type and causes of the conflict d The opinion of external stakeholders 4 Which behavior strategy involves one side seeking to win at all costs? a Collaboration b Compromise c Avoidance d Competition (or Dominating) 5 When is collaboration most appropriate as a conflict resolution strategy? a When a quick decision is needed b When one party needs to assert its position c When a mutually beneficial solution is needed and relationships must be preserved d When both sides want to avoid confrontation 6 What does the strategy of "compromise" involve? a One party wins completely b Both parties give up something to reach a solution c Both parties avoid the issue d One party gives in completely to the other 7 Which strategy is used when both parties avoid dealing with the conflict? a Accommodation b Avoidance c Competition d Collaboration 8 Which of the following is a key action in implementing a conflict resolution strategy? a Ignoring the conflict b Open and constructive communication c Giving up personal interests d Delaying the resolution 9 Why is it important to evaluate the outcome of a conflict resolution process? a To ensure that one side won b To determine whether the conflict was resolved satisfactorily for all parties c To assign blame for the conflict d To ignore the issue and avoid future conflicts 10 What is one benefit of constructive conflicts within organizations? a Decreased productivity b Improved communication c Reduced collaboration d Increased stress among employees
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