A
recent
guest
at
The
Grand
Luxe
Hotel
in
downtown
Chicago
has
expressed
dissatisfaction
with
their
stay
,
citing
a
lack
of
amenities
and
overall
as
primary
reasons
for
the
.
According
to
the
guest
,
who
booked
a
three
-
night
stay
,
the
service
provided
,
fell
far
below
their
expectations
.
"
Honestly
,
there
are
amenities
available
in
the
rooms
that
it
hardly
feels
like
a
four
-
star
hotel
.
I
was
expecting
a
lot
more
!
"
,
the
guest
wrote
in
their
.
They
also
noted
that
there
was
space
in
the
room
that
even
opening
their
small
suitcase
felt
like
a
challenge
.
"
I
had
to
pile
things
up
to
make
use
of
the
limited
area
.
And
,
to
make
things
,
there
were
outlets
,
making
it
hard
to
charge
all
my
devices
.
Also
,
the
bathroom
lighting
was
dim
that
I
could
barely
see
myself
in
the
mirror
.
"
When
asked
to
comment
,
the
hotel
management
stated
that
they
would
look
into
the
guest
?
s
and
consider
adding
more
amenities
.
"
We
apologize
for
any
this
may
have
caused
and
are
grateful
for
the
.
We
are
committed
to
making
,
so
that
our
guests
might
have
complaints
in
the
future
"
,
a
spokesperson
said
.
Despite
the
apology
,
the
guest
concluded
:
"
I
feel
like
I
paid
so
much
for
.
The
hotel
needs
to
work
on
offering
more
for
the
price
they
charge
.
The
more
you
pay
,
the
you
get
,
it
seems
.
"
Several
guests
have
recently
voiced
concerns
about
the
no
-
pets
at
the
popular
downtown
restaurant
Bistro
Italiano
.
The
restaurant
,
known
for
its
fine
Italian
cuisine
,
has
maintained
a
strict
policy
of
not
allowing
animals
inside
,
which
many
patrons
find
problematic
,
especially
during
cold
or
rainy
days
.
A
client
who
had
been
to
dining
with
their
small
dog
,
expressed
her
dissatisfaction
with
the
restaurant
:
"
I
was
so
disappointed
when
I
found
out
that
my
dog
wasn
?
t
welcome
inside
during
such
a
cold
evening
.
My
dog
is
tiny
,
and
there
were
customers
at
the
time
,
that
I
thought
it
wouldn
?
t
be
an
issue
.
But
they
insisted
it
?
s
their
.
"
The
client
mentioned
that
they
chose
Bistro
Italiano
because
it
was
known
to
be
a
pet
-
friendly
place
.
"
They
need
to
show
a
more
flexibility
,
you
know
.
It
?
s
a
shame
really
,
because
I
?
ve
had
such
great
experiences
here
before
.
Now
I
?
m
thinking
of
leaving
a
review
online
about
how
this
policy
is
.
"
The
manager
at
Bistro
Italiano
commented
the
following
:
"
We
understand
that
our
policy
may
be
disappointing
to
some
guests
.
However
,
we
must
consider
the
preferences
of
all
clients
,
including
those
who
might
not
be
comfortable
around
animals
.
We
for
any
caused
,
and
we
?
ll
certainly
the
matter
to
see
if
there
?
s
a
way
to
create
a
more
accommodating
space
outside
the
restaurant
for
those
who
want
to
dine
with
their
lovely
,
furry
companions
.
"
The
upset
guest
concluded
:
"
It
?
s
always
a
experience
without
my
dog
.
For
me
,
the
they
could
do
is
allow
pets
during
off
-
peak
hours
when
there
are
people
around
.
"
Guests
recently
shared
a
glowing
review
of
their
stay
at
the
Alpine
Serenity
Inn
,
nestled
in
the
picturesque
Rocky
Mountains
.
In
their
post
,
the
guest
described
the
inn
as
offering
an
perfect
blend
of
comfort
and
nature
.
One
of
them
wrote
the
following
review
online
:
"
The
inn
is
small
,
but
it
?
s
the
details
that
make
it
feel
cozy
.
There
are
so
places
like
this
where
you
can
completely
relax
and
enjoy
the
view
.
The
staff
made
sure
that
every
thing
was
perfect
.
It
?
s
a
place
where
you
truly
feel
at
home
,
"
.
The
guest
also
commented
on
the
inn
?
s
scenic
location
,
saying
:
"
There
?
s
very
noise
,
just
the
sound
of
birds
and
the
wind
in
the
trees
.
It
?
s
a
-
known
spot
,
but
that
?
s
what
makes
it
so
special
.
I
think
the
tourists
,
the
better
!
?
it
keeps
the
experience
authentic
.
"
With
only
a
rooms
available
,
the
guest
recommended
booking
in
advance
,
especially
during
the
holiday
season
when
it
gets
:
"
There
?
s
much
to
do
in
the
surrounding
area
.
I
spent
my
days
hiking
and
exploring
,
and
the
nights
sipping
hot
cocoa
by
the
fire
.
This
inn
deserves
every
bit
of
praise
it
gets
.
I
?
ve
stayed
in
larger
hotels
,
but
this
place
wins
hands
down
.
The
the
inn
,
the
personal
the
experience
.
"
The
management
of
Alpine
Serenity
Inn
responded
to
the
review
by
saying
:
"
We
are
thrilled
to
receive
such
wonderful
.
It
?
s
guests
like
you
who
make
all
the
hard
work
worthwhile
!
We
?
ll
continue
to
do
our
to
provide
an
exceptional
stay
.
"
The
guest
provided
advice
at
the
end
with
constructive
feedback
:
"
The
Inn's
restaurant
is
quite
cozy
and
the
food
is
delicious
.
But
because
there
?
s
choice
for
dining
around
,
it's
a
expensive
.
The
expensive
dish
there
costs
around
50
bucks
.
They
could
offer
some
free
meal
as
courtesy
,
some
food
at
breakfast
time
,
for
instance
"
|