Relier Pairs Lesson 2 Vocab MatchingVersion en ligne Lesson 2 - Chapter 1 Key Terms par Lara Rogers 1 Tacit Knowledge 2 Outsourcing 3 Explicit Knowledge 4 Competitive Advantage 5 Training The acquisition of training and development activities from outside a company An upper hand over other firms in an industry Personal knowledge that is based on individual experience and that is difficult to explain to others A company’s planned effort to facilitate employees’ learning of job-related competencies Knowledge that can be formalized, codified, and communicated 1 Offshoring 2 Development 3 Talent Management 4 Learning Organization 5 Total Quality Management (TQM) The process of moving jobs from the United States to other locations in the world Relies on the talents and capabilities of both labor & management to build & provide high-quality products and services and continuously improve them The process of attracting, retaining, developing, and motivating highly skilled employees and managers A company that has an enhanced capacity to learn, adapt, and change Formal education, job experiences, relationships, and assessments of personality and abilities that help employees prepare for the future 1 Human Capital 2 Competitiveness 3 Social Capital 4 Intellectual Capital 5 Customer Capital The codified knowledge that exists in a company The value of relationships among employees within a company The value of relationships with persons or other organizations outside a company for accomplishing the goals of the company The sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company’s employees invest in their work A company’s ability to maintain and gain market share in an industry