Froggy Jumps How can we help?Version en ligne How can we help? par Tony Trottier 1 Jaime is calling their PCP in Longmeadow because they have had diarrhea for the past three days and are concerned they may be dehydrated. They have not seen another medical professional, what should we do? a Book an URG appointment b Send a CCRN message c Warm transfer 2 Michael is calling to reschedule his PHY with Dr Haller in N.E. but there is no availability! How should we proceed? a Book with another provider in the office due to availability. b Send an appointment message c Offer next available RET appointment with Dr Haller and reschedule to that date (if pt accepts) 3 Peter is calling to request a refill of his adderall. Pt states it is due but hasn't been sent to the pharmacy yet. What should we do? a Send a refill message to the PCP office prescription pool b Transfer him to the refill line at 70056 c Instruct him to contact his preferred pharmacy as they can request the refill for him. 4 Anthony is calling to request a sick appointment with Dr Girenko. He has some nausea and a headache. He did see a urgent care for this yesterday but it was no help. What should we do? a Send Sick Call message to office Clinical Pool b send Sick Call message to CCRN Pool c Book an URG appointment (Sick call if no appointment available) 5 Julianna is calling her PCP Dr Wood to request a clinical referral to a podiatrist. What should we do? a Referral/Prior Auth message to admin pool b Clinical message to the office clinical pool c Appointment message to the podiatrist's office 6 Raul is calling Longmeadow because he needs to schedule a new appointment with his IBH Clinician. How can we help? a Schedule the next available appointment and send an appointment message to the IBH Clinician b Send an appointment message to the IBH Clinician directly c Send an appointment message to the office and cc the IBH clinician 7 Connor is calling because he is very dizzy. He is unsure if he can stand. He would like to speak to Tyler Branco. What do we do? a Send a Sick call message to CCRN pool b Send a Sick Call message to the clinical pool c Warm transfer to the office for severe dizziness 8 Isaac is calling to schedule a phone appointment with his PCP to discuss concerns he has about his most recent medication adjustment a Book an EVI appointment (assuming there are no VID appointments available) b Send a clinical call message to the office Clinical team c Send an appointment message to the office Admin team 9 Greg is calling West Side Adult Medicine because he fell off his skateboard and is now a bit short of breath and experiencing 10/10 abdominal pain. What should we do? a Book an URG appointment b Warm transfer to the office c Advise to get better at skateboarding, so this doesn't happen in the future 10 Tim is calling because he needs to schedule his annual physical. How should we help? a Schedule a MWV appointment b Schedule a RET appointment c Schedule a PHY appointment
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