Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 aspects features resources parts You should believe in the product , be able to discuss , and use cases in an insightful way . 2 mind world knowledg resources Expand your 3 communications calls actions meetings A positive attitude should be portrayed in your voice , tone , and all . 4 Actively Utilizing Positive Good service attitude listening resources changes a negative experience . 5 Happily assist Warmly welcome Happily Warmly welcome Be smart assist bold Be smart and wow your customers as you seek to problem - solve for them . 6 at above about quickly Wow a customer by going just meeting the requested needs . 7 Customers Requests Interactions Speed should always be met with quality customer service as well . 8 requests immediately tasks quickly items asked follow up Respond quickly and complete all - . 9 Use Personalize Improve Prioritize your interactions to build rapport . 10 long know how term service one sided self Guide customers to - resources . 11 matter are will care Treat them like they are the center of your world - because they . 12 understand acknowledge react action Listen to hear and without interrupting . 13 promise perform deliver estimate pressure Aim to under and over . 14 knowledge trust value rapport Demonstrate by delivering on promises . 15 required mandatory necessary requested Go an extra mile and resolve all needs , even when not .
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