Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 resources parts features aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 resources mind world knowledg Expand your 3 actions calls meetings communications A positive attitude should be portrayed in your voice , tone , and all . 4 service Good listening attitude Utilizing Actively resources Positive changes a negative experience . 5 assist Warmly welcome Be smart Happily Happily assist Be bold welcome smart Warmly and wow your customers as you seek to problem - solve for them . 6 quickly about at above Wow a customer by going just meeting the requested needs . 7 Interactions Requests Customers Speed should always be met with quality customer service as well . 8 immediately follow up asked items quickly requests tasks Respond quickly and complete all - . 9 Prioritize Use Improve Personalize your interactions to build rapport . 10 term service one long how know self sided Guide customers to - resources . 11 will are care matter Treat them like they are the center of your world - because they . 12 react acknowledge action understand Listen to hear and without interrupting . 13 deliver perform estimate promise pressure Aim to under and over . 14 trust rapport knowledge value Demonstrate by delivering on promises . 15 necessary requested required mandatory Go an extra mile and resolve all needs , even when not .
Créer jeu