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Delivering Great Service

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Check your knowledge on delivering great service

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Compléter

Delivering Great ServiceVersion en ligne

Check your knowledge on delivering great service

par Amanda Head
1

resources aspects parts features

You should believe in the product , be able to discuss , and use cases in an insightful way .

2

resources world knowledg mind

Expand your

3

communications meetings calls actions

A positive attitude should be portrayed in your voice , tone , and all .

4

Good listening attitude resources Utilizing service Actively Positive

changes a negative experience .

5

Happily assist Be Be smart welcome assist Warmly smart Happily Warmly welcome bold

and wow your customers as you seek to problem - solve for them .

6

quickly above at about

Wow a customer by going just meeting the requested needs .

7

Speed Customers Requests Interactions

should always be met with quality customer service as well .

8

quickly up asked requests items follow immediately tasks

Respond quickly and complete all - .

9

Use Prioritize Personalize Improve

your interactions to build rapport .

10

term sided know long service self one how

Guide customers to - resources .

11

care matter are will

Treat them like they are the center of your world - because they .

12

action acknowledge react understand

Listen to hear and without interrupting .

13

deliver pressure promise estimate perform

Aim to under and over .

14

trust value rapport knowledge

Demonstrate by delivering on promises .

15

required mandatory requested necessary

Go an extra mile and resolve all needs , even when not .

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