Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 features resources parts aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 resources mind world knowledg Expand your 3 actions meetings calls communications A positive attitude should be portrayed in your voice , tone , and all . 4 resources listening Positive service attitude Utilizing Good Actively changes a negative experience . 5 bold Be smart welcome assist Happily Warmly Happily assist smart Be Warmly welcome and wow your customers as you seek to problem - solve for them . 6 quickly above at about Wow a customer by going just meeting the requested needs . 7 Customers Speed Requests Interactions should always be met with quality customer service as well . 8 tasks up immediately items requests quickly follow asked Respond quickly and complete all - . 9 Prioritize Personalize Improve Use your interactions to build rapport . 10 know one sided service self term long how Guide customers to - resources . 11 care will are matter Treat them like they are the center of your world - because they . 12 acknowledge action react understand Listen to hear and without interrupting . 13 promise estimate perform deliver pressure Aim to under and over . 14 knowledge trust rapport value Demonstrate by delivering on promises . 15 necessary requested required mandatory Go an extra mile and resolve all needs , even when not .
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