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Delivering Great Service

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Check your knowledge on delivering great service

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Compléter

Delivering Great ServiceVersion en ligne

Check your knowledge on delivering great service

par Amanda Head
1

resources features parts aspects

You should believe in the product , be able to discuss , and use cases in an insightful way .

2

world mind knowledg resources

Expand your

3

calls meetings actions communications

A positive attitude should be portrayed in your voice , tone , and all .

4

Good Positive listening Actively service resources attitude Utilizing

changes a negative experience .

5

bold welcome assist Happily assist Warmly welcome Be smart Happily smart Be Warmly

and wow your customers as you seek to problem - solve for them .

6

quickly above at about

Wow a customer by going just meeting the requested needs .

7

Speed Interactions Customers Requests

should always be met with quality customer service as well .

8

follow requests up immediately asked items tasks quickly

Respond quickly and complete all - .

9

Use Personalize Improve Prioritize

your interactions to build rapport .

10

how long sided self service one term know

Guide customers to - resources .

11

will matter are care

Treat them like they are the center of your world - because they .

12

react understand action acknowledge

Listen to hear and without interrupting .

13

promise pressure perform deliver estimate

Aim to under and over .

14

value trust knowledge rapport

Demonstrate by delivering on promises .

15

mandatory necessary required requested

Go an extra mile and resolve all needs , even when not .

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