Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 resources features parts aspects You should believe in the product , be able to discuss , and use cases in an insightful way . 2 world mind knowledg resources Expand your 3 calls meetings actions communications A positive attitude should be portrayed in your voice , tone , and all . 4 Good Positive listening Actively service resources attitude Utilizing changes a negative experience . 5 bold welcome assist Happily assist Warmly welcome Be smart Happily smart Be Warmly and wow your customers as you seek to problem - solve for them . 6 quickly above at about Wow a customer by going just meeting the requested needs . 7 Speed Interactions Customers Requests should always be met with quality customer service as well . 8 follow requests up immediately asked items tasks quickly Respond quickly and complete all - . 9 Use Personalize Improve Prioritize your interactions to build rapport . 10 how long sided self service one term know Guide customers to - resources . 11 will matter are care Treat them like they are the center of your world - because they . 12 react understand action acknowledge Listen to hear and without interrupting . 13 promise pressure perform deliver estimate Aim to under and over . 14 value trust knowledge rapport Demonstrate by delivering on promises . 15 mandatory necessary required requested Go an extra mile and resolve all needs , even when not .
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