Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 features resources aspects parts You should believe in the product , be able to discuss , and use cases in an insightful way . 2 resources knowledg mind world Expand your 3 calls communications actions meetings A positive attitude should be portrayed in your voice , tone , and all . 4 listening resources Positive attitude Utilizing Actively service Good changes a negative experience . 5 smart Be smart Be welcome Warmly welcome bold Happily assist Happily Warmly assist and wow your customers as you seek to problem - solve for them . 6 about quickly above at Wow a customer by going just meeting the requested needs . 7 Customers Interactions Requests Speed should always be met with quality customer service as well . 8 requests quickly immediately tasks follow items asked up Respond quickly and complete all - . 9 Improve Use Personalize Prioritize your interactions to build rapport . 10 service long how term one know sided self Guide customers to - resources . 11 matter will care are Treat them like they are the center of your world - because they . 12 action react acknowledge understand Listen to hear and without interrupting . 13 estimate promise perform deliver pressure Aim to under and over . 14 rapport trust knowledge value Demonstrate by delivering on promises . 15 requested mandatory required necessary Go an extra mile and resolve all needs , even when not .
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