Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 resources features aspects parts You should believe in the product , be able to discuss , and use cases in an insightful way . 2 knowledg world resources mind Expand your 3 calls meetings communications actions A positive attitude should be portrayed in your voice , tone , and all . 4 service Good resources Actively Positive listening attitude Utilizing changes a negative experience . 5 Be smart Warmly welcome smart assist welcome Warmly Be Happily bold Happily assist and wow your customers as you seek to problem - solve for them . 6 at quickly above about Wow a customer by going just meeting the requested needs . 7 Interactions Requests Customers Speed should always be met with quality customer service as well . 8 up follow quickly tasks immediately items asked requests Respond quickly and complete all - . 9 Personalize Prioritize Use Improve your interactions to build rapport . 10 sided term service self how know one long Guide customers to - resources . 11 will matter are care Treat them like they are the center of your world - because they . 12 react action understand acknowledge Listen to hear and without interrupting . 13 estimate perform deliver pressure promise Aim to under and over . 14 rapport knowledge value trust Demonstrate by delivering on promises . 15 mandatory requested necessary required Go an extra mile and resolve all needs , even when not .
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