Compléter Delivering Great ServiceVersion en ligne Check your knowledge on delivering great service par Amanda Head 1 features parts aspects resources You should believe in the product , be able to discuss , and use cases in an insightful way . 2 world knowledg mind resources Expand your 3 calls actions communications meetings A positive attitude should be portrayed in your voice , tone , and all . 4 Positive service Good attitude resources listening Actively Utilizing changes a negative experience . 5 Warmly Happily Warmly welcome welcome assist bold smart Be Happily assist Be smart and wow your customers as you seek to problem - solve for them . 6 above at about quickly Wow a customer by going just meeting the requested needs . 7 Interactions Requests Customers Speed should always be met with quality customer service as well . 8 tasks up items immediately follow quickly asked requests Respond quickly and complete all - . 9 Prioritize Use Personalize Improve your interactions to build rapport . 10 know one how self sided term service long Guide customers to - resources . 11 matter are will care Treat them like they are the center of your world - because they . 12 understand acknowledge react action Listen to hear and without interrupting . 13 perform estimate pressure promise deliver Aim to under and over . 14 knowledge trust rapport value Demonstrate by delivering on promises . 15 required requested necessary mandatory Go an extra mile and resolve all needs , even when not .
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