Relier Pairs Business telephoning etiquetteVersion en ligne Students will match halves of statements to complete an idea, with the purpose of reviewing rules of etiquette for business telephoning. par María Guadalupe Diez Sánchez 1 If you're making a call or expecting one, don't eat or drink. 2 Don't speak 3 Listen to what the caller has to say 4 Answer the phone with a greeting such as "Hello" or 5 If you have to call back later, give the person a time. 6 If there's a lot of ambient noise around you, 7 Be courteous even if the other 8 Smile. They can't see it, 9 For clarity, keep the mouthpiece 10 Don't talk too loudly or softly. "Good morning," and follow up with your name and the company name. If you're not sure how many decibels you regularly use, call a friend and get feedback. but it puts a positive spin on your voice. too fast. about two fingers away from your lips. use your mute button when you're not speaking. Once you promise, don't fail to make the call. without interrupting. Talking through a mouthful of sandwich is often unintelligible. party is belligerent or belittling.
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