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Total Quality Management (D)

Compléter

Total Quality Management

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Créé par

El Richi
El Richi
Mexico
Ce jeu est une version de
Total Quality Management

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Total Quality Management (D)Version en ligne

Total Quality Management

par El Richi
1

Total Quality Management TQM

( ) is a management framework based on the belief that an organization can build long - term success by having all its members - - from low - level workers to its highest - ranking executives - - focus on improving quality and , thus , delivering customer satisfaction .

2

W Edwards Deming Deming

. : was a statistician and management consultant who played a significant role in the development of TQM theory . He emphasized the importance of statistical methods for quality improvement and advocated for a focus on continuous improvement of processes .

3

M Juran Juran Joseph

. : was a quality management consultant who focused on the importance of quality planning , control , and improvement . He emphasized the need for companies to establish quality goals and to measure and analyze their performance to achieve those goals .

4

Kaoru Ishikawa Ishikawa

: was a Japanese quality control expert who developed several tools and techniques for quality improvement , including the Ishikawa diagram ( also known as the fishbone diagram or cause - and - effect diagram ) .

5

the Emphasizing the needs of market

:
TQM helps in highlighting the needs of the market . Its application is universal and helps the organization to identify and meet the needs of the market in a better way .

6

in competition Helpful meeting the

:
TQM helps in understanding the customers as well as the market . It provides an opportunity to the organization to meet the competition by resorting to the techniques of TQM .

7

Customer focus

: The customer determines the quality level of the products and services . Customer input is valued , as it provides a better understanding of what the customer needs .

8

involvement Employee

: All employees must participate in the processes and system . They must be properly trained and given the needed resources to complete their tasks on time .

 
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