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Total Quality Management (D)

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Total Quality Management

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 Âge recommandé: 16 ans
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El Richi
El Richi
Mexico
Ce jeu est une version de
Total Quality Management

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Total Quality Management (D)

Total Quality Management

El Richi
1

TQM Management Quality Total

( ) is a management framework based on the belief that an organization can build long - term success by having all its members - - from low - level workers to its highest - ranking executives - - focus on improving quality and , thus , delivering customer satisfaction .

2

W Edwards Deming Deming

. : was a statistician and management consultant who played a significant role in the development of TQM theory . He emphasized the importance of statistical methods for quality improvement and advocated for a focus on continuous improvement of processes .

3

Juran Joseph M Juran

. : was a quality management consultant who focused on the importance of quality planning , control , and improvement . He emphasized the need for companies to establish quality goals and to measure and analyze their performance to achieve those goals .

4

Ishikawa Kaoru Ishikawa

: was a Japanese quality control expert who developed several tools and techniques for quality improvement , including the Ishikawa diagram ( also known as the fishbone diagram or cause - and - effect diagram ) .

5

market the Emphasizing the of needs

:
TQM helps in highlighting the needs of the market . Its application is universal and helps the organization to identify and meet the needs of the market in a better way .

6

meeting Helpful competition the in

:
TQM helps in understanding the customers as well as the market . It provides an opportunity to the organization to meet the competition by resorting to the techniques of TQM .

7

focus Customer

: The customer determines the quality level of the products and services . Customer input is valued , as it provides a better understanding of what the customer needs .

8

involvement Employee

: All employees must participate in the processes and system . They must be properly trained and given the needed resources to complete their tasks on time .

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