Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 virtual meetings 2 matrixed teams 3 open-ended questions 4 ghosted / ghosting 5 virtual teams 6 critical listening 7 cyberbullying 8 mindful 9 humility 10 discriminative listening 11 empathy 12 empathic listening 13 soft skills 14 desk rage 15 social loafing 16 close-ended questions 17 groupthink 18 collaborative overload 19 hard skills Active listening when we sincerely strive to understand others’ viewpoints. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Meetings of remote and dispersed team members facilitated by communication technology. Being fully present, a prerequisite for active and empathic listening. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. The technical skills in a worker’s field. Extreme outbursts or violent anger in the workplace. Faulty decision-making processes by team members who are overly eager to agree with one another. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. A team member taking advantage of a group by collaborating very little Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. An interview question that requires a more detailed response than a simple yes or no. A question requiring a choice among set answers. Evasive behavior by people who seem to“disappear” and stop communicating. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback.
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