Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 matrixed teams 2 empathic listening 3 hard skills 4 social loafing 5 discriminative listening 6 close-ended questions 7 mindful 8 empathy 9 humility 10 desk rage 11 virtual meetings 12 critical listening 13 virtual teams 14 open-ended questions 15 groupthink 16 cyberbullying 17 collaborative overload 18 soft skills 19 ghosted / ghosting Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Meetings of remote and dispersed team members facilitated by communication technology. Faulty decision-making processes by team members who are overly eager to agree with one another. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. An interview question that requires a more detailed response than a simple yes or no. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. The technical skills in a worker’s field. A question requiring a choice among set answers. Extreme outbursts or violent anger in the workplace. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Being fully present, a prerequisite for active and empathic listening. Evasive behavior by people who seem to“disappear” and stop communicating. A team member taking advantage of a group by collaborating very little Active listening when we sincerely strive to understand others’ viewpoints. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager.
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