Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 close-ended questions 2 social loafing 3 critical listening 4 cyberbullying 5 humility 6 hard skills 7 soft skills 8 mindful 9 desk rage 10 groupthink 11 empathy 12 discriminative listening 13 ghosted / ghosting 14 virtual teams 15 matrixed teams 16 empathic listening 17 virtual meetings 18 collaborative overload 19 open-ended questions Being fully present, a prerequisite for active and empathic listening. Active listening when we sincerely strive to understand others’ viewpoints. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Faulty decision-making processes by team members who are overly eager to agree with one another. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A question requiring a choice among set answers. A team member taking advantage of a group by collaborating very little Meetings of remote and dispersed team members facilitated by communication technology. The technical skills in a worker’s field. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. Evasive behavior by people who seem to“disappear” and stop communicating. An interview question that requires a more detailed response than a simple yes or no. Extreme outbursts or violent anger in the workplace. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager.
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