Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 ghosted / ghosting 2 discriminative listening 3 empathic listening 4 desk rage 5 social loafing 6 cyberbullying 7 close-ended questions 8 humility 9 virtual teams 10 groupthink 11 soft skills 12 open-ended questions 13 collaborative overload 14 virtual meetings 15 hard skills 16 matrixed teams 17 mindful 18 empathy 19 critical listening The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Extreme outbursts or violent anger in the workplace. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. The technical skills in a worker’s field. An interview question that requires a more detailed response than a simple yes or no. A question requiring a choice among set answers. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Faulty decision-making processes by team members who are overly eager to agree with one another. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Being fully present, a prerequisite for active and empathic listening. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. Active listening when we sincerely strive to understand others’ viewpoints. A team member taking advantage of a group by collaborating very little Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Meetings of remote and dispersed team members facilitated by communication technology. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Evasive behavior by people who seem to“disappear” and stop communicating.
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