Compléter ITIL - OverviewVersion en ligne ICTSAS305 Provide ICT Advice to Clients par James King 1 cost IT clients risk changes framework ITSM ITIL guide service stands for Information Technology Infrastructure Library and is a to best practices for performing services . The concept of is that all information technologies should be delivered as a to customers / . By using the ITIL , an organisation can : 1 . increase its ability to manage 2 . support in technology 3 . reduce the of providing suppor t
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