Ordonner les Lettres Marketing Management Chapter 5Version en ligne Marketing Processes & Motivation par Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. A W O K R M T E 2 The set of factors that influences the actions taken by an individual to accomplish a goal. N T O M A O V I I T 3 The major ongoing activities of a business. O P T S O R I E N A 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. L E I L P N O C E Y O H A S S D I G 5 Efforts to increase the effectiveness and efficiency of specific business operations. E C T E O R V M P P I O S M E R S N 6 Effectively directing the major activities of a business to achieve its goals E I O T T O M P N R S A M N G E E A N A 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. U - T T A L A I S E Z L A I N O F C 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. C O N L A D E S I E S 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. M E N E E D E S T S E 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm E T I N S D R U E S C Y E 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. R H A F Y C T G I E O N S E 12 Job factors that increase job satisfaction. I O M S V R T T A O 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. E P W R E O E N D 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. M E A I E E T V E E D H C N N 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. O D N L E N E A F I I A F T I 16 A specific measure that establishes the amount of time needed to complete an activity. S T N A D D R T E M A I 17 The predetermined cost of performing an operation or producing a good or service. O D T T C R S D S A N A 18 A specific measure that describes expected consistency in production or performance. A U S N Y A Q D R D T T A I L 19 A specific measure that establishes the expected amount of work to be completed. Y I N T Q T R D D A A S T N A U 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. O T I R P F 21 All the materials and products a business has on hand for use in production and available for sale. I Y O V N E T N R 22 The difference between current performance and the standard. V C R A N I A E 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer E I D C R T 24 A method in which the company maintains very small inventories and obtains materials just in time for use. I T T J S N E E I I U - O - R T M T C O J I N O L R V T Y N N
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