Ordonner les Lettres Marketing Management Chapter 5Version en ligne Marketing Processes & Motivation par Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. E A M O R T K W 2 The set of factors that influences the actions taken by an individual to accomplish a goal. N O V I M T I T A O 3 The major ongoing activities of a business. I A O N S T E R P O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. S S I N O I Y L C A L P G E D E O H 5 Efforts to increase the effectiveness and efficiency of specific business operations. T P S P M O S E V I E N C R M E R O 6 Effectively directing the major activities of a business to achieve its goals T O A E P T A O M E E N N R S N G M A I 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. L N L A Z I - C E O U T S A A T I F 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. O C E N E A S S I D L 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. E S E E N S E M T D E 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm I T E C R E U Y D S S N E 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. E N R E S T F I H G O C A Y 12 Job factors that increase job satisfaction. M S A R V O T T I O 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. R E W D N E O P E 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. H V A C I E M N E E N E D T E 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. O L A I D T N I E F N I A E F 16 A specific measure that establishes the amount of time needed to complete an activity. E D N A I T S T D M R A 17 The predetermined cost of performing an operation or producing a good or service. D D T R O T A N C S A S 18 A specific measure that describes expected consistency in production or performance. A Y I D A N A Q L T D R T S U 19 A specific measure that establishes the expected amount of work to be completed. Y T D I N A T U D T S N R A Q A 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. O F I P T R 21 All the materials and products a business has on hand for use in production and available for sale. R O Y I V N N T E 22 The difference between current performance and the standard. C A N V A I R E 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer R C T D E I 24 A method in which the company maintains very small inventories and obtains materials just in time for use. I I I R T C T T - V - J U T M Y N I N O O N L T S N O E R J E
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