Ordonner les Lettres Marketing Management Chapter 5Version en ligne Marketing Processes & Motivation par Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. O T E K A R M W 2 The set of factors that influences the actions taken by an individual to accomplish a goal. A V T M O O I T N I 3 The major ongoing activities of a business. I T O R A S E P O N 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. L L I S E Y D O C A I P O S G N H E 5 Efforts to increase the effectiveness and efficiency of specific business operations. S M E C I P V R O M N T R P O S E E 6 Effectively directing the major activities of a business to achieve its goals S T O N G E I N E A R A O E N T M P A M 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. L O T E I N I F A S T L - C A U A Z 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. S E N S A C L I O E D 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. N E E E S T M E E D S 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm N D C E E Y S U R S E T I 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. R A I O C E E Y H S N G F T 12 Job factors that increase job satisfaction. A M V O O S T R I T 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. W E E E P O N D R 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. C T M D N I E V E H E E N A E 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. E A N F I T I L E A N I F O D 16 A specific measure that establishes the amount of time needed to complete an activity. T D D R E N T S M A I A 17 The predetermined cost of performing an operation or producing a good or service. N A C D D T S R A T S O 18 A specific measure that describes expected consistency in production or performance. D I S Y A Q R T L D A T U N A 19 A specific measure that establishes the expected amount of work to be completed. R T S A T A D I T N N Q D U Y A 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. F O P I R T 21 All the materials and products a business has on hand for use in production and available for sale. T V E R O N N Y I 22 The difference between current performance and the standard. I R E A C N A V 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer T C R E D I 24 A method in which the company maintains very small inventories and obtains materials just in time for use. - N N T J T O O R O U I V I L E T I Y T J S N C T N E M R - I
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