Ordonner les Lettres Marketing Management Chapter 5Version en ligne Marketing Processes & Motivation par Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. A T W E R O M K 2 The set of factors that influences the actions taken by an individual to accomplish a goal. A I O V T N I O M T 3 The major ongoing activities of a business. O A T P S N R O I E 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. I O G P N C D E A S L Y O H E S I L 5 Efforts to increase the effectiveness and efficiency of specific business operations. V O E N M P C P S R I M E S O T R E 6 Effectively directing the major activities of a business to achieve its goals M M R E S P O N A I A T E A T G N N O E 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. T F C E A A O - N L U S L I T Z I A 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. N S O S L D E I C E A 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. S E S E E N M E E T D 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm U E D I E Y E S N C S T R 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. R S H G E Y C T E I A N O F 12 Job factors that increase job satisfaction. T V I A O O T M S R 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. D E W E R E N P O 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. E E C A I V E M N D N E H T E 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. E I T O D L N N I A I E F A F 16 A specific measure that establishes the amount of time needed to complete an activity. R S A T E M A N D T D I 17 The predetermined cost of performing an operation or producing a good or service. R N S S A A T T C D O D 18 A specific measure that describes expected consistency in production or performance. Y A U L I Q A R D N S T D A T 19 A specific measure that establishes the expected amount of work to be completed. Q Y A A I U D D A R T S N N T T 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. T R P I F O 21 All the materials and products a business has on hand for use in production and available for sale. V N I N T O E R Y 22 The difference between current performance and the standard. I A C N E V R A 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer C E D R I T 24 A method in which the company maintains very small inventories and obtains materials just in time for use. E R N - O Y T N - I N M U I J J N R E C O L T I O T T I T S V
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