Ordonner les Lettres Marketing Management Chapter 5Version en ligne Marketing Processes & Motivation par Lula Jordan 1 A group of individuals who cooperate to achieve a common goal. A K R W E O M T 2 The set of factors that influences the actions taken by an individual to accomplish a goal. O I N T I V A M O T 3 The major ongoing activities of a business. T E R N I S A O P O 4 In Maslow’s hierarchy of needs, things required to sustain life, such as food and shelter. N L I Y S S P I O D L H A O E E C G 5 Efforts to increase the effectiveness and efficiency of specific business operations. S P E E S N R V E R M M P O I C O T 6 Effectively directing the major activities of a business to achieve its goals S T O P M A G N T A R E O N I E M E N A 7 In Maslow’s hierarchy of needs, the need to grow emotionally and intellectually, to be creative, and to achieve your full potential. I I L O L A F T Z C - A A N S T U E 8 In Maslow’s hierarchy of needs, the need to belong, to interact with others, to have friends, and to love and be loved. O N E I S L E S C D A 9 In Maslow’s hierarchy of needs, the need for recognition and respect from others. D T M E E E E S E S N 10 In Maslow’s hierarchy of needs, things required to make sure you and those you care about are safe and free from harm N D U E S E E T C S Y R I 11 Job factors that dissatisfy when absent but do not contribute to satisfaction when they are present. Y F E H O C S A N T R G E I 12 Job factors that increase job satisfaction. T V O T S A O I R M 13 In McClelland’s theory, desire to influence and control others and to be responsible for a group’s activities. D E E R N O P E W 14 In McClelland’s theory, the need to take personal responsibility for work, set personal goals, and have immediate feedback on work. A H E T I E N M N E E E V D C 15 In McClelland’s theory, motivation related to relationships with others and fitting in with a group. N E I N O E T F A L I A I D F 16 A specific measure that establishes the amount of time needed to complete an activity. T E A N T D M D S I R A 17 The predetermined cost of performing an operation or producing a good or service. A C T D N A S S D R O T 18 A specific measure that describes expected consistency in production or performance. L A Y I Q R N A D S A T U D T 19 A specific measure that establishes the expected amount of work to be completed. A T Q N D A R U A I Y S N T T D 20 (1) Income minus costs. (2) The incentive, as well as the reward, for producing goods and services. T O P F I R 21 All the materials and products a business has on hand for use in production and available for sale. N R T V I Y O N E 22 The difference between current performance and the standard. E N V R C A A I 23 (1) The provision of goods or services to a customer with an agreement for future payment. (2) Purchase arrangement in which goods and services are provided with the expectation of future payment by the customer R T C E D I 24 A method in which the company maintains very small inventories and obtains materials just in time for use. O C N J E V N T U - I J O E T I I - Y T T L O N I R T S R M N
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