CSR ExampleVersion en ligne Exercise par Allison Luarca Yailin Luarca hello, Good morning thank you for calling clothes store, my name is Yailin Luarca, how can i help you? Karen Hernandez hello, good morning i want to know more about my package Yailin Luarca yes of course miss let me help you with that, what do you need to know about your package? Karen Hernandez i ordered two green shirts, that were supposed to arrive yesterday Yailin Luarca i do apologize for you inconvenient i will do my best to help you for now i need your information, please? Karen Hernandez yes, what is information do you need? Yailin Luarca thank you miss, can i have you name, please? Karen Hernandez my name is Taylor Smith Yailin Luarca thank you miss Smith, may i have you phone number, please? Karen Hernandez my phone number is 58448721 Karen Hernandez my phone number is 58448721 Yailin Luarca thank you miss Smith, can i have your card number, please? Karen Hernandez yes my card is visa and the number is 123456787654 Karen Hernandez yes my card is visa and the number is 123456787654 Yailin Luarca thank you, can i have your package number, please?