Relier Pairs USEFUL PHRASESVersion en ligne Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill par Lorena Florez 1 We’ll issue a refund immediately to resolve the issue. 2 Yes, I see… 3 Could you tell me a little more about why/how/what happened…? 4 Was everything satisfactory? Do you have any other concerns? 5 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 6 I sincerely apologize. We/I/The company would like to repair the damage 7 I’m terribly sorry. We will work to resolve the problem immediately 8 We will send a repair person immediately. Let me confirm your location. 9 Was the problem resolved successfully? Is there anything else we can help you with? 10 Please be sure to let us know how we can help you if any other issues occur. 11 I’d be happy to walk through all the steps you need to repair the issue 12 I understand… Take Action Listen attentively Take Action Take Action Follow Up Follow Up Apologize Listen attentively Listen attentively Follow Up Apologize Apologize
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