Relier Pairs USEFUL PHRASESVersion en ligne Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill par Lorena Florez 1 I sincerely apologize. We/I/The company would like to repair the damage 2 Yes, I see… 3 We will send a repair person immediately. Let me confirm your location. 4 I’d be happy to walk through all the steps you need to repair the issue 5 We’ll issue a refund immediately to resolve the issue. 6 I understand… 7 I’m terribly sorry. We will work to resolve the problem immediately 8 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 9 Was the problem resolved successfully? Is there anything else we can help you with? 10 Could you tell me a little more about why/how/what happened…? 11 Please be sure to let us know how we can help you if any other issues occur. 12 Was everything satisfactory? Do you have any other concerns? Listen attentively Follow Up Follow Up Take Action Listen attentively Take Action Listen attentively Apologize Apologize Follow Up Apologize Take Action
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