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Importance of knowledge ancillary services

Compléter

Importance of knowledge ancillary services

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À propos de Compléter
important
hotel room
ancillary
 Âge recommandé: 13 ans
1 fois fait

Créé par

Janell Cossai
Janell Cossai
Malta

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Importance of knowledge ancillary services

Importance of knowledge ancillary services

Janell Cossai
1

staff Questions Sales buying guest alternative changes look knowledgeable hotel increase cancel Checking needs unsure stay unusual complementary option know Booking Ancillary opportunity answer wants mind system availability advice

1 . Give on specific product or service
Customers often seek advice when products and services . They expect members of to recognise their and to provide accurate , honest and responses .

2 . Answer
Hospitality staff should be prepared to both routine and more questions . They must also know how and were to for answers if they are asked something they don ? t the answer to or are not sure about .

3 . Suggest or products / services
If a customer is about what service to pay for , or which to go for , they often ask the hotel staff to suggest the suitable products based on the guests ? and needs .

4 . Increase
A good sales person will take any to sell to sales . As workers in a , you will have many opportunities to sell .

5 . Availability
When a makes an enquiry to a product of a service , there must be a system for checking .

6 . / Cancellation of Services
Hotels have a computerised reservation for every service they provide . One of which , is room availability .
However , even after a booking is made by the guest , sometimes for any reason they might change their to their booking or change the dates of .
The hotel must have a system to cancel bookings and / or make to bookings .

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