Relier Pairs Product Complaint typesVersion en ligne product complaint types par Natalia Salazar 1 Mis-labeled 2 Foreign Material 3 Short Order 4 Non-Food 5 Low Net 6 Sensory, atypical 7 Melted Bars 8 Low Count 9 Inner Shipper Damage 10 Manufacturing/Other 11 Mis-pick 12 Health Question 13 Punctured/Torn Bag 14 Outer Shipper Damage The incorrect number of products shipped versus products ordered. (i.e. the Client/Customer ordered 22 boxes of Fuelings but received 18 boxes) OPTAVIA/Medifast bars were melted upon receipt Product packaging appears punctured or torn. The product may or may not have leaked out. Any non-consumable item that is damaged, missing parts or is deemed unusable. *Shipping damages, mispicks, and short orders not applicable. (i.e. Accessories, books, marketing materials, etc.) Any health concern potentially related to consumption of an OPTAVIA product. Client/Customer received a different product instead of what was ordered. (i.e. ordered Golden Pancakes, but received Chocolate Chip Pancakes) The product contains fewer individual servings in the package than required. (i.e. product contains less than 7 packets, missing product baking trays, etc.) The product is missing part or all of the required ingredients. (i.e. garnish, solid pieces, noodles, chocolate chips, vegetables, etc.) Any piece of plastic, paper cloth, glass, metal, filth, insect, or any other object that does not belong in the product. Any abnormality with the product taste, aroma, color, consistency, texture, or overall appearance that does not meet product standard. This does not include a personal taste preference or a generalized dissatisfaction. Contents contain a different product from what is listed on the branded packaging. Any other product complaint issue that cannot be defined or explained by the other product complaint categories listed in the form. Any damage to the product box or packaging. (i.e. ripped box, damaged bag or packaging, etc.) Any damage to the outside shipping box. This could be due to improper handling when loading or during delivery.
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