Punctured/Torn Bag
Manufacturing/Other
Sensory, atypical
Health Question
Melted Bars
Low Net
Mis-pick
Non-Food
Mis-labeled
Low Count
Short Order
Outer Shipper Damage
Foreign Material
Inner Shipper Damage
Any damage to the outside shipping box. This could be due to improper handling when loading or during delivery.
The product contains fewer individual servings in the package than required. (i.e. product contains less than 7 packets, missing product baking trays, etc.)
Any other product complaint issue that cannot be defined or explained by the other product complaint categories listed in the form.
Contents contain a different product from what is listed on the branded packaging.
Any health concern potentially related to consumption of an OPTAVIA product.
Any damage to the product box or packaging. (i.e. ripped box, damaged bag or packaging, etc.)
Any abnormality with the product taste, aroma, color, consistency, texture, or overall appearance that does not meet product standard. This does not include a personal taste preference or a generalized dissatisfaction.
The product is missing part or all of the required ingredients. (i.e. garnish, solid pieces, noodles, chocolate chips, vegetables, etc.)
Any piece of plastic, paper cloth, glass, metal, filth, insect, or any other object that does not belong in the product.
Any non-consumable item that is damaged, missing parts or is deemed unusable. *Shipping damages, mispicks, and short orders not applicable. (i.e. Accessories, books, marketing materials, etc.)
Product packaging appears punctured or torn. The product may or may not have leaked out.
OPTAVIA/Medifast bars were melted upon receipt
The incorrect number of products shipped versus products ordered. (i.e. the Client/Customer ordered 22 boxes of Fuelings but received 18 boxes)
Client/Customer received a different product instead of what was ordered. (i.e. ordered Golden Pancakes, but received Chocolate Chip Pancakes)
