Total quality management
Benchmarking
Strategic planning
Re-engineering
Customer satisfaction measurement
Strategic alliances
Acquisition
Mission and value statements
Merger intergration teams
A balanced scorecard
Adoption of ISO 9000 standards
Joint ventures
Actions to ensure the company works for 100% client satisfaction
Documents that tell everyone where we want to go and what we stand for
Groups of people whose mission is to create a common culture for the new bigger company
Buying other companies
Redesigning business processes in order to improve producivity
Detailed comparison of the performance of different parts of the organizaton with that of similar organizations elsewhere
Systematic preparation for the future
Working to a wide range of performance measures