Relier Pairs Making and Handling ComplaintsVersion en ligne Matching par Logos Sprachinstitut 1 Your purchasing department lost our order. 2 We can´t ship the parts until next week. 3 The activation key doesn´t work. 4 No, I can´t do that. 5 You used the wrong material. 6 Your antivirus program is causing problems. 7 We´re not happy with the installation work. 8 You´re charging us too much. The installation work could be better. It sounds as if your purchasing department might have lost our order. It seems like you used the wrong material. I´m afraid that´s not possible. It looks like you might be charging us too much. I´m afraid next week is the earliest we can ship the parts. The activation key doesn´t seem to work. It looks like your antivirus program might be the source of the problems.