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1. Struggle Spectrum
2. Escalation
3. De-escalation
4. Sources of Conflict
5. Factors that Influence Conflict Intensity

Intercultural Conflicts- racial groups, gender, etc

Tangible factors and perceived incompatibility

exhibit caring and empathy

helps mitigate emotions and reduce complexity

an issue escalating from disagreeing to getting in a fist fight

when conflicts get worse

the development of various types of difficulties faced by people in conflict

people raise their voices

Mild difference, disagreement, argument, campaign, litigation, fight

personal space gets invaded

individual psychological needs-competing goals, personality clashes, etc

someone feels threatened

define the conflict as a mutual problem

Approaches to Conflict- avoidance, accommodation, competition, compromise, collaboration

distribution of resources- inequality

value differences-cultural viewpoints, religious beliefs, etc