Training
Outsourcing
Competitive Advantage
Tacit Knowledge
Explicit Knowledge
Knowledge that can be formalized, codified, and communicated
An upper hand over other firms in an industry
The acquisition of training and development activities from outside a company
A company’s planned effort to facilitate employees’ learning of job-related competencies
Personal knowledge that is based on individual experience and that is difficult to explain to others
Development
Offshoring
Talent Management
Total Quality Management (TQM)
Learning Organization
The process of moving jobs from the United States to other locations in the world
A company that has an enhanced capacity to learn, adapt, and change
Relies on the talents and capabilities of both labor & management to build & provide high-quality products and services and continuously improve them
Formal education, job experiences, relationships, and assessments of personality and abilities that help employees prepare for the future
The process of attracting, retaining, developing, and motivating highly skilled employees and managers
Intellectual Capital
Customer Capital
Competitiveness
Human Capital
Social Capital
The codified knowledge that exists in a company
The value of relationships with persons or other organizations outside a company for accomplishing the goals of the company
The value of relationships among employees within a company
A company’s ability to maintain and gain market share in an industry
The sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that a company’s employees invest in their work