Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 mid-market segment. 2 incentive 3 unique feature 4 customer journey 5 loyalty programme 6 brand standard 7 quality inspector 8 mystery customer A person who checks that the product or service is at the correct level. One thing that makes you different from your competitors. A system where customers get points and benefits from being a member. A person who pretends to use the product or service in order to test the company's customer service. The part of the market between the luxury end and the basic. A level of service that a business guarantees. Something that encourages you to do something. The path that you go on as soon as you start using a product or service.
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