Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 loyalty programme 2 brand standard 3 mid-market segment. 4 incentive 5 unique feature 6 quality inspector 7 mystery customer 8 customer journey A system where customers get points and benefits from being a member. A person who checks that the product or service is at the correct level. The path that you go on as soon as you start using a product or service. One thing that makes you different from your competitors. A person who pretends to use the product or service in order to test the company's customer service. The part of the market between the luxury end and the basic. Something that encourages you to do something. A level of service that a business guarantees.
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