Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 loyalty programme 2 mid-market segment. 3 unique feature 4 incentive 5 brand standard 6 mystery customer 7 quality inspector 8 customer journey Something that encourages you to do something. A system where customers get points and benefits from being a member. A person who checks that the product or service is at the correct level. A level of service that a business guarantees. The path that you go on as soon as you start using a product or service. One thing that makes you different from your competitors. The part of the market between the luxury end and the basic. A person who pretends to use the product or service in order to test the company's customer service.
