Relier Pairs Hotel chainsVersion en ligne Match the words and phrases to their meanings. par Cintia Lazarte 1 unique feature 2 incentive 3 loyalty programme 4 customer journey 5 quality inspector 6 mid-market segment. 7 mystery customer 8 brand standard A level of service that a business guarantees. One thing that makes you different from your competitors. Something that encourages you to do something. The path that you go on as soon as you start using a product or service. A system where customers get points and benefits from being a member. The part of the market between the luxury end and the basic. A person who pretends to use the product or service in order to test the company's customer service. A person who checks that the product or service is at the correct level.
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