Call Ownership
Dead Air
Call Close
Delivering Bad News in a Positive Way
Voice Tone
Face Noises
Hold Technique
Greeting
Avoiding Escalations
Personally Accusing
Thank you for calling ICU Medical
Heavy sighs
Heavy obligating
Negative
Great time to use the customer's name
Call the customer back to the phone
Final offer
Wishing them away
One moment while I...
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