Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 groupthink 2 soft skills 3 empathy 4 close-ended questions 5 critical listening 6 desk rage 7 cyberbullying 8 virtual teams 9 collaborative overload 10 mindful 11 open-ended questions 12 empathic listening 13 matrixed teams 14 hard skills 15 virtual meetings 16 social loafing 17 humility 18 discriminative listening 19 ghosted / ghosting Active listening when we sincerely strive to understand others’ viewpoints. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. An interview question that requires a more detailed response than a simple yes or no. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The technical skills in a worker’s field. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. Meetings of remote and dispersed team members facilitated by communication technology. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Evasive behavior by people who seem to“disappear” and stop communicating. Faulty decision-making processes by team members who are overly eager to agree with one another. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Extreme outbursts or violent anger in the workplace. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Being fully present, a prerequisite for active and empathic listening. A team member taking advantage of a group by collaborating very little A question requiring a choice among set answers.
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