Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 ghosted / ghosting 2 desk rage 3 mindful 4 close-ended questions 5 cyberbullying 6 hard skills 7 critical listening 8 soft skills 9 empathic listening 10 virtual teams 11 social loafing 12 virtual meetings 13 open-ended questions 14 humility 15 matrixed teams 16 collaborative overload 17 empathy 18 groupthink 19 discriminative listening Being fully present, a prerequisite for active and empathic listening. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Meetings of remote and dispersed team members facilitated by communication technology. Faulty decision-making processes by team members who are overly eager to agree with one another. Active listening when we sincerely strive to understand others’ viewpoints. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. The technical skills in a worker’s field. An interview question that requires a more detailed response than a simple yes or no. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. Extreme outbursts or violent anger in the workplace. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Evasive behavior by people who seem to“disappear” and stop communicating. A question requiring a choice among set answers. A team member taking advantage of a group by collaborating very little
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