Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 social loafing 2 groupthink 3 close-ended questions 4 empathic listening 5 virtual teams 6 empathy 7 open-ended questions 8 humility 9 hard skills 10 soft skills 11 discriminative listening 12 cyberbullying 13 desk rage 14 ghosted / ghosting 15 critical listening 16 collaborative overload 17 mindful 18 virtual meetings 19 matrixed teams Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. The technical skills in a worker’s field. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. A question requiring a choice among set answers. Meetings of remote and dispersed team members facilitated by communication technology. Being fully present, a prerequisite for active and empathic listening. Active listening when we sincerely strive to understand others’ viewpoints. Extreme outbursts or violent anger in the workplace. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. An interview question that requires a more detailed response than a simple yes or no. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Evasive behavior by people who seem to“disappear” and stop communicating. A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. A team member taking advantage of a group by collaborating very little A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Faulty decision-making processes by team members who are overly eager to agree with one another.
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