Relier Pairs Bus Comm-Ch 2 TermsVersion en ligne Terms for Ch 2 par Kerri Stegman 1 hard skills 2 ghosted / ghosting 3 soft skills 4 humility 5 collaborative overload 6 desk rage 7 critical listening 8 mindful 9 virtual teams 10 empathy 11 groupthink 12 social loafing 13 open-ended questions 14 matrixed teams 15 empathic listening 16 virtual meetings 17 discriminative listening 18 close-ended questions 19 cyberbullying A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback. Meetings of remote and dispersed team members facilitated by communication technology. Being fully present, a prerequisite for active and empathic listening. A team member taking advantage of a group by collaborating very little A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims. Evasive behavior by people who seem to“disappear” and stop communicating. A question requiring a choice among set answers. Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager. A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones. Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette. An interview question that requires a more detailed response than a simple yes or no. Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction. The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion. The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message. Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground. Active listening when we sincerely strive to understand others’ viewpoints. Extreme outbursts or violent anger in the workplace. Faulty decision-making processes by team members who are overly eager to agree with one another. The technical skills in a worker’s field.
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