virtual meetings
hard skills
ghosted / ghosting
cyberbullying
empathy
close-ended questions
critical listening
groupthink
empathic listening
open-ended questions
humility
mindful
soft skills
social loafing
desk rage
matrixed teams
discriminative listening
virtual teams
collaborative overload
A core leadership quality that fosters deep listening, respect for diverse views, and an openness to suggestions and feedback.
A team member taking advantage of a group by collaborating very little
Extreme outbursts or violent anger in the workplace.
Faulty decision-making processes by team members who are overly eager to agree with one another.
Workplace collaboration among workers whose job task are spread across multiple teams and who don’t always work with the same people or report to the same manager.
An interview question that requires a more detailed response than a simple yes or no.
The type of listening in which listeners judge and evaluate what they are hearing to decide whether the speaker’s message is fact, fiction, or opinion.
Being fully present, a prerequisite for active and empathic listening.
The type of listening that is necessary when workers must discern, understand, and remember; requires a listener to identify main ideas, understand a logical argument, and recognize the purpose of a message.
A question requiring a choice among set answers.
Meetings of remote and dispersed team members facilitated by communication technology.
Trying to see the world through another’s eyes, being nonjudgmental and eager to seek common ground.
Active listening when we sincerely strive to understand others’ viewpoints.
Evasive behavior by people who seem to“disappear” and stop communicating.
The technical skills in a worker’s field.
Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette.
A group of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones.
A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims.
Overwork resulting from the demands of the always-on workplace as workers struggle to set boundaries to protect from constant interaction.
