We will send a repair person immediately. Let me confirm your location.
I’d be happy to walk through all the steps you need to repair the issue
Yes, I see…
I sincerely apologize. We/I/The company would like to repair the damage
Could you tell me a little more about why/how/what happened…?
I understand…
Was everything satisfactory? Do you have any other concerns?
We’ll issue a refund immediately to resolve the issue.
Was the problem resolved successfully? Is there anything else we can help you with?
I’m terribly sorry. We will work to resolve the problem immediately
Please be sure to let us know how we can help you if any other issues occur.
I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible.
Apologize
Follow Up
Listen attentively
Listen attentively
Listen attentively
Follow Up
Follow Up
Apologize
Take Action
Take Action
Take Action
Apologize
