Relier Pairs USEFUL PHRASESVersion en ligne Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill par Lorena Florez 1 We will send a repair person immediately. Let me confirm your location. 2 We’ll issue a refund immediately to resolve the issue. 3 Was everything satisfactory? Do you have any other concerns? 4 Please be sure to let us know how we can help you if any other issues occur. 5 I’m terribly sorry. We will work to resolve the problem immediately 6 I sincerely apologize. We/I/The company would like to repair the damage 7 Could you tell me a little more about why/how/what happened…? 8 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 9 Was the problem resolved successfully? Is there anything else we can help you with? 10 I’d be happy to walk through all the steps you need to repair the issue 11 I understand… 12 Yes, I see… Take Action Apologize Apologize Take Action Listen attentively Follow Up Listen attentively Follow Up Follow Up Listen attentively Apologize Take Action
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