Relier Pairs USEFUL PHRASESVersion en ligne Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill par Lorena Florez 1 Was everything satisfactory? Do you have any other concerns? 2 I’m terribly sorry. We will work to resolve the problem immediately 3 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 4 We’ll issue a refund immediately to resolve the issue. 5 I understand… 6 Yes, I see… 7 Was the problem resolved successfully? Is there anything else we can help you with? 8 I sincerely apologize. We/I/The company would like to repair the damage 9 We will send a repair person immediately. Let me confirm your location. 10 Please be sure to let us know how we can help you if any other issues occur. 11 Could you tell me a little more about why/how/what happened…? 12 I’d be happy to walk through all the steps you need to repair the issue Take Action Apologize Take Action Follow Up Listen attentively Listen attentively Listen attentively Follow Up Take Action Apologize Apologize Follow Up
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