Relier Pairs USEFUL PHRASESVersion en ligne Here we have some useful phrases to deal with customer complaints. Match each phrase with the function they fulfill par Lorena Florez 1 I understand… 2 Please be sure to let us know how we can help you if any other issues occur. 3 I understand why you are upset/angry/frustrated. We are going to solve this as quickly as possible. 4 Was everything satisfactory? Do you have any other concerns? 5 We’ll issue a refund immediately to resolve the issue. 6 I’d be happy to walk through all the steps you need to repair the issue 7 Could you tell me a little more about why/how/what happened…? 8 We will send a repair person immediately. Let me confirm your location. 9 Yes, I see… 10 Was the problem resolved successfully? Is there anything else we can help you with? 11 I sincerely apologize. We/I/The company would like to repair the damage 12 I’m terribly sorry. We will work to resolve the problem immediately Listen attentively Take Action Take Action Apologize Follow Up Follow Up Follow Up Listen attentively Take Action Apologize Apologize Listen attentively
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