Son jeux

A quick look at different types of retail locations

Match types of accommodations with their descriptions!

Match key concepts for a successful tour guide experience.

Test your knowledge on effective tour guiding techniques!

Learn how to greet customers in the hell zone

This is a matching activity that summarizes all the non-verbal communication tools mentioned by the Red Sweater lady.

This will review the material in section 1

Explore the differences between customer service and customer experience.

Learn customer service from Nordstrom

This video will help you learn how to sell features and benefits.

Learn how to greet customers in the hell zone

Identify types of retail customer behaviours

Match the tip for helping customers with their problems with the description of the tip.

Match these expressions to the type of question or problem that you might have while sharing information in a presentation, speech, or demonstration.

steps to improve your upselling

Match the Restaurant Roles with their description.