End the call politely.
Ask if the caller wants to leave some information for someone.
Name the person you want to speak to.
Ask the caller to wait.
Ask when the person you want to speak to will be available.
Ask for you caller's name
Let your caller know you couldn't understand his/her name.
Give the caller the number of the Personal Office.
Tell the caller your boss isn't in the office.
The phone is ringing. Answer it.
Ask the switchboard operator to connect you with someone.
The caller asks for you. Indicate that you're on the line.
"It's extension 291"
"May I take a message?"
"Could you put me through to.... please?"
"When can I reach him/her?"
"I'm sorry, he/she isn't here at the moment"
"Who's calling, please?"
"Sorry. I didn't catch your name."
"May I speak to..., please?"
"Hold the line, please."
"Speaking"
"Oxford, 26431, Cambridge Hotel. Good morning."
"Thank you for calling. Goodbye."