Créer une activité
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1. Naming your objectives
2. Exploring positions
3. Making coditional offers
4. Refussing an offer
5. Accepting an offer
6. Following up the deal

Let me know if you have any queries

Great. We've got a deal

What do you have in mind?

We want to sort this out as soon as possible

Good. That sound acceptable to me

Let me know if anything needs clarifying

What if we supported your idea?

That would be difficult for me, because of...

I'm not sure I can do that because...

Can you go into more detail?

By the end of the day, we want to resolve this

If you do.... for me, I'll do .... for you