"The Doctor had to go to the hospital because someone had some sort of accident or something. He's supposed to be back in a little bit."
"The doctor had an unexpected emergency, but should be back within 15 minutes. Are you able to wait, or would you prefer to reschedule?"
"I'm sorry that we don't have that item in stock, but let's take a look at this similar item."
"You need to stop yelling at me because this isn't even my fault."
"We don't have that item here. Maybe try somewhere else."
"Everybody keeps calling off, so I'm stuck doing their jobs, too. I'm going to need a minute."
"I understand you are frustrated, and want to help you solve your problem."
"Unfortunately, it sounds like we may need to involve my manager. I will go get her right away."
"I don't know the answer to that question. You could probably Google it."
"Unfortunately, we are short-staffed today and may take a bit longer to serve you than normal. We really appreciate your patience!"
"If you don't like that policy, take it up with my manager. It's not my rule."
"I will need to place you on hold for about 3 minutes while I check on that. Is that OK, or would you prefer a return call?"