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1.  []
What's the problem with the caller's computer?
A.
It's not turning on.
B.
It's not running an application.
C.
It's not connecting to the internet.
D.
It keeps freezing.
2.  []
The problem...
A.
is difficult to solve.
B.
can only be solved by a technician.
C.
can easily be fixed.
D.
is related to the hardware.
3.  []
What does the technician ask the caller to do?
A.
To go on the company's website.
B.
To reboot the system.
C.
To close all windows.
D.
To pray.
4.  []
How did the technician try to fix the problem?
A.
by explaining how step by step.
B.
by yelling and screaming.
C.
by sharing her screen and showing how to fix it.
D.
by accessing the caller's computer remotely.
5.  []
In the end, the technician...
A.
was able to fix the problem.
B.
couldn't fix the problem.
C.
had to send a technician in person.
D.
made the problem worse.