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1.  []
Why is the caller calling?
A.
to ask for help
B.
to ask about the premium package
C.
to complain about the service
D.
to say nice things about the service
2.  []
What's the problem with the service?
A.
The internet was down for three days.
B.
The internet is too slow.
C.
The internet is too fast.
D.
Her modem is old.
3.  []
Who installed the caller's new modem?
A.
She installed it herself.
B.
Her husband installed it for her.
C.
Her daughter installed it for her.
D.
A technician installed it for her.
4.  []
What was the woman paying for?
A.
a landline
B.
cable service
C.
wireless service
D.
cloud storage service
5.  []
What does the caller ask for at the end of the call?
A.
She asks to cancel the service.
B.
She asks for her money back.
C.
She asks to speak with the manager.
D.
She asks for a free upgrade.