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1.  []
Who does the caller want to talk to?
A.
The manager
B.
Tech support
C.
Financial support
D.
Customer service
2.  []
What does the caller need help with?
A.
With her phone.
B.
With her laptop.
C.
With her Internet service.
D.
With her printer.
3.  []
What does the technician suggest she do?
A.
Wait a few minutes.
B.
Reboot the system.
C.
Unplug the modem and plug it again.
D.
Get a new modem.
4.  []
How does the caller know her modem is working properly again?
A.
It will make a sound.
B.
It will show on her screen.
C.
All the lights on the modem should be green.
D.
She will get a notification on her phone.