Elizabeth
for
using
for
like
visiting
the
review
you
Do
for
name
loyalty
and
hold
discount
afraid
AT&T
am
one
you
Thank
time
issue
looked
would
it
comes
we
mind
been
chat
Please
you
help
here
if
for
into
proceed
your
I
but
Hey
you
more
have
has
I'm
Thank
you
with
experience
when
is
to
I
transfer
won't
extensive
our
live
My
AGENT
:
Hi
Adam
!
____________________
____________________
____________________
____________________
____________________
!
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
.
CUSTOMER
:
Yes
,
thanks
.
I
would
like
to
know
why
I
cannot
get
my
promotion
for
loyalty
.
AGENT
:
I
can
definitely
help
you
answer
your
inquiry
.
Could
you
please
provide
me
with
your
account
number
so
I
can
verify
your
account
?
CUSTOMER
:
Sure
,
it
is
xxxxxxxxxxx
.
I
don't
have
much
time
,
could
you
please
do
it
asap
?
AGENT
:
____________________
____________________
____________________
____________________
moment
while
I
____________________
your
information
.
AGENT
:
Thanks
for
your
patience
,
I'm
almost
done
.
CUSTOMER
:
K
AGENT
:
____________________
____________________
____________________
____________________
____________________
ask
you
____________________
____________________
information
before
we
____________________
?
CUSTOMER
:
Okay
,
just
be
fast
please
.
AGENT
:
What
kind
of
promotion
did
you
see
on
your
account
?
CUSTOMER
:
It
was
about
a
20%
off
my
bill
if
I
paid
it
in
advance
this
month
,
but
when
I
try
to
do
it
,
the
discount
doesn't
show
up
.
AGENT
:
Thanks
for
the
information
.
Give
me
one
minute
more
as
I
finish
reviewing
your
account
.
CUSTOMER
:
Ty
.
AGENT
:
I
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
____________________
and
here
is
the
solution
that
would
fix
your
problem
:
I
see
that
you
meet
all
the
requirements
for
the
promotion
,
however
,
it
needs
to
be
activated
in
your
account
.
In
that
case
,
our
loyalty
department
could
do
that
for
you
right
away
since
we
belong
to
the
sales
department
and
the
tools
to
do
so
are
not
available
for
us
.
AGENT
:
____________________
____________________
____________________
____________________
be
able
to
provide
a
solution
,
____________________
____________________
loyalty
department
____________________
____________________
____________________
____________________
____________________
____________________
to
applying
discounts
,
____________________
____________________
____________________
me
to
____________________
you
to
talk
to
them
?
AGENT
:
____________________
there
!
I
noticed
____________________
____________________
____________________
inactive
for
some
____________________
.
Are
you
still
with
me
?
CUSTOMER
:
Yes
,
transfer
me
please
.
AGENT
:
Awesome
!
____________________
you
for
____________________
our
____________________
____________________
.
If
you
don't
have
any
more
questions
,
I
will
proceed
and
transfer
you
.
I
hope
you
have
a
wonderful
day
!