Please hold for one moment while I review your information.
I looked into your issue with {X} and here is the solution that would fix your problem.
Do you mind if I ask you for more information before we proceed?
Hey there! I noticed you have been inactive for some time. Do you need help with finding a specific product?
Hi {Visitor Name}! Thank you for visiting AT&T! My name is {Agent Name} and I am here to help you.
If you have any additional issues, feel free to reach out to us at {LINK}.
PROVIDE EXTRA SOURCE FOR FUTURE INQUIRES.
PUTTING CUSTOMER ON HOLD
OFFERING TO PROVIDE A SOLUTION
UNRESPONSIVE CUSTOMER
ASKING FOR ADDITIONAL INFORMATION
GREETINGS
