1
.
The
term
"
e
-
business
"
was
coined
by
____________________
marketing
and
Internet
teams
in
1996
.
2
.
E
-
business
involves
business
processes
spanning
the
entire
value
____________________
:
electronic
purchasing
and
supply
chain
management
,
processing
orders
electronically
,
handling
customer
service
,
and
cooperating
with
business
partners
.
Special
technical
standards
for
e
-
business
facilitate
the
exchange
of
data
between
companies
.
3
.
Internal
business
systems
includes
:
?
customer
____________________
management
?
enterprise
____________________
planning
?
document
____________________
systems
?
human
resources
management
4
.
Enterprise
communication
and
collaboration
includes
:
?
____________________
?
content
management
system
?
e
-
mail
?
voice
mail
?
Web
____________________
?
Digital
work
flows
(
or
business
process
management
)
5
.
electronic
commerce
-
business
-
to
-
business
electronic
commerce
(
B2B
)
or
business
-
to
-
consumer
electronic
commerce
(
B2C
)
includes
:
?
internet
shop
?
supply
chain
management
?
____________________
marketing
?
offline
marketing
6
.
The
following
is
a
list
of
the
currently
most
adopted
e
-
business
models
such
as
:
?
E
-
shops
?
E
-
commerce
?
E
-
procurement
?
E
-
malls
?
E
-
____________________
?
Virtual
Communities
?
Collaboration
Platforms
?
Third
-
party
Marketplaces
?
Value
-
chain
Integrators
?
Value
-
chain
Service
Providers
?
Information
Brokerage
?
Telecommunication
?
Customer
relationship
7
.
Roughly
dividing
the
world
into
providers
/
producers
and
consumers
/
clients
one
can
classify
e
-
businesses
into
the
following
categories
:
?
business
-
to
-
business
(
B2B
)
?
business
-
to
-
consumer
(
B2C
)
?
business
-
to
-
____________________
(
B2E
)
?
business
-
to
-
government
(
B2G
)
?
government
-
to
-
business
(
G2B
)
?
government
-
to
-
government
(
G2G
)
?
government
-
to
-
citizen
(
G2C
)
?
consumer
-
to
-
consumer
(
C2C
)
?
consumer
-
to
-
business
(
C2B
)
