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SIIM is abbreviation for
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Example of Service specific theme
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Integration of Notification tools such as Alarmpoint with ticketing tool can help with the this theme
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CSI Stands for
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11. The Metric associated with theme – Demand variation management
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When there is more than one Theme identified for CSI in an engagement, it is suggested to use the following technique for Prioritization
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This is not a source of CSI objectives
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13. Theme “Reduction in Mean Time To Restore” is applicable to which service
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An example of a generic theme
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Service improvement opportunities that exist within an engagement are called
