Good
afternoon
Mrs
Brown
,
can
I
____________________
you
?
Yes
,
I've
got
an
____________________
at
2
.
Do
____________________
have
an
appointment
?
Yes
,
with
Sally
May
I
take
your
coat
?
Yes
thank
you
Would
you
like
____________________
to
read
____________________
you're
waiting
?
No
thanks
,
I'm
going
to
have
a
look
at
this
hairstyle
magazine
.
I
would
like
this
haircut
.
What
do
you
think
?
Okay
well
tell
me
what
it
is
about
this
photo
that
you
____________________
I
like
the
cut
.
What
are
the
major
differences
____________________
your
haircut
____________________
this
one
?
How
do
you
normally
____________________
your
hair
?
I
just
comb
it
in
the
morning
and
blow
dry
it
after
washing
.
How
____________________
time
do
you
typically
____________________
every
day
on
your
hair
?
No
more
than
10
minutes
Would
you
like
to
____________________
me
to
the
shampoo
____________________
please
?
Certainly
,
I
really
need
to
have
my
hair
washed
.
Would
you
like
me
to
____________________
your
head
?
Yes
please
,
I
feel
so
anxious
when
I
am
at
the
hairdresser
.
How
much
do
you
want
____________________
____________________
take
off
the
top
?
5
centimeters
?
Not
that
much
.
A
centimetre
longer
thanks
.
I
want
it
very
short
on
the
side
Ok
,
then
I'll
take
my
____________________
blade
1
May
I
suggest
a
new
____________________
for
you
?
Sure
,
go
ahead
I'm
sick
and
tired
of
this
bob
,
I
want
to
change
.
The
most
____________________
cuts
at
the
moment
are
?
Don't
you
think
it
could
become
a
bit
old
fashioned
very
soon
?
This
hairstyle
will
never
go
out
____________________
____________________
.
Do
you
think
it
would
____________________
me
?
It
is
very
____________________
on
all
faces
Yes
but
on
my
face
?
You
have
a
(
heart
-
shaped
)
face
.
We
can
____________________
it
by
/
with
?
.
.
We
can
leave
more
hair
around
that
area
.
We
want
to
balance
the
shape
because
you've
got
(
the
width
at
the
top
)
.
We
can
do
something
that
really
softens
the
general
overall
face
____________________
.
It
will
look
?
.
Besides
,
as
your
hair
is
____________________
,
any
sort
of
cascade
cut
will
____________________
your
hair
appear
____________________
and
fuller
Have
you
____________________
a
colour
with
us
before
?
No
,
I've
always
been
to
Harry's
,
but
I
want
to
change
now
and
come
to
you
.
How
____________________
____________________
was
it
that
you
had
this
done
?
Probably
a
few
months
?
Yes
,
3
months
ago
.
How
about
If
we
do
the
partial
highlights
and
then
for
the
____________________
colour
kind
of
a
warmer
brown
?
Yes
,
perfect
,
I
think
my
brown
is
too
____________________
.
Do
you
want
highlights
in
brighter
____________________
?
I
prefer
discreet
shades
I'll
just
mix
the
colours
and
we
can
get
started
/
we
can
start
.
OK
,
I'm
waiting
,
I'm
looking
forward
to
seeing
this
new
colour
!
How
long
____________________
____________________
____________________
hairdressing
?
I've
been
hairdressing
now
for
_____
,
I
started
thinking
of
becoming
a
hairdresser
______
years
ago
.
I've
____________________
____________________
____________________
being
a
hairdresser
,
since
I
was
5
.
Really
?
What
do
you
like
so
much
about
the
job
?
What
I
really
like
about
hairdressing
is
that
?
Hairdressing
is
the
____________________
job
that
I
know
where
?
.
So
what
are
you
doing
now
with
my
hair
?
What
do
you
need
those
foil
and
hairpins
for
?
I
start
with
?
.
first
,
(
I
leave
the
long
hair
in
there
)
.
I'm
trying
to
(
get
____________________
____________________
____________________
out
of
the
way
)
by
combing
it
,
with
the
hairpins
.
Then
I'm
going
to
____________________
each
section
,
from
scalp
to
end
.
For
the
highlights
her
,
I
will
need
to
use
____________________
.
When
we
have
rinsed
it
,
I'm
going
to
(
take
a
diagonal
parting
)
here
and
use
these
hair
pins
to
hold
____________________
of
hair
so
that
I
can
cut
each
section
,
one
by
one
,
in
my
fingers
,
____________________
to
palm
.
Would
you
like
some
____________________
or
some
spray
?
I
prefer
the
mousse
,
it
gives
more
body
.
Do
you
think
I
will
be
able
to
make
my
hair
into
a
____________________
for
my
sister's
wedding
next
week
end
?
Yes
,
you
could
come
____________________
week
and
I
could
do
that
for
you
But
my
hair
isn't
very
long
,
is
my
bun
going
to
____________________
?
Yes
,
we
can
____________________
it
with
an
elastic
band
,
then
pull
____________________
the
elastic
,
only
pull
halfway
through
,
____________________
excess
hair
around
the
bun
and
tuck
into
the
band
.
And
we
can
have
a
fancy
hair
pin
pinned
right
above
the
bun
.
That
would
look
____________________
!
How
is
that
?
/
What
do
you
think
?
Do
you
like
it
?
Perfect
.
Thank
you
very
much
it
looks
great
.
So
you're
not
____________________
this
time
?
No
,
not
at
all
,
I
really
like
it
,
and
I'm
____________________
!
What
shampoo
and
____________________
do
you
____________________
me
to
get
?
Your
hair
is
fine
,
it
gets
____________________
and
____________________
pretty
quickly
,
so
try
to
pick
the
shampoos
that
have
curative
____________________
as
one
of
the
components
.
It
will
make
your
hair
stay
clean
____________________
Yes
,
my
hair
sometimes
gets
oily
and
I
may
have
dandruffs
.
I'll
give
you
a
treatment
to
regularize
your
____________________
but
above
all
don't
____________________
your
scalp
when
you
shampoo
.
Wash
it
gently
.
What
should
I
get
for
my
daughter
,
she
has
curly
dry
hair
?
Make
sure
to
look
for
shampoos
and
conditioners
with
a
____________________
effect
.
Do
you
think
she
should
come
to
you
for
a
hair
cut
?
Her
best
haircut
options
are
____________________
-
length
or
below
shoulder
-
length
,
since
?
the
shorter
,
the
curlier
?
rule
applies
to
her
.
May
I
suggest
you
change
your
make
up
?
You
have
a
new
hair
colour
;
rosy
____________________
are
no
longer
____________________
.
You're
right
rosy
tones
do
not
match
new
colour
.
What
do
you
suggest
?
Can
you
____________________
me
for
3
pm
next
week
?
I'm
sorry
we
don't
have
any
____________________
for
3
,
I
can
make
the
appointment
for
5
if
that's
OK
with
you
.
Take
this
coupon
for
L'Oreal
products
.
You
have
a
discount
if
you
are
____________________
in
anything
that
you
____________________
today
.
Thank
you
,
I'll
sure
take
____________________
of
the
code
.
Thank
you
for
coming
with
us
.
Would
you
like
me
to
call
a
taxi
for
you
?
Yes
,
please
It's
raining
,
I
don't
want
to
walk
.
Bye
!
Your
salon
is
different
,
it's
very
____________________
.
I
just
felt
that
I
needed
to
create
this
place
that
wasn't
too
____________________
,
wasn't
too
cool
,
wasn't
too
anything
.
It
was
just
full
of
people
trying
to
be
____________________
.
How
do
you
____________________
your
salon
on
social
networks
?
I
opened
an
Instagram
____________________
,
but
before
that
,
I
had
looked
at
other
accounts
I
like
outside
the
industry
,
looking
at
the
way
people
write
captions
,
looking
at
what
is
missed
in
other
social
media
accounts
.
Do
you
have
many
____________________
?
At
first
our
following
came
because
we
produced
work
that
was
quite
____________________
seeking
.
What
do
your
followers
like
?
The
most
important
thing
is
what
we
____________________
about
,
what
we
are
trying
to
do
.
Everything
we
____________________
on
our
salon
Facebook
is
relevant
to
our
____________________
and
business
.
Let's
not
forget
that
41%
of
Facebook
users
?
liked'
a
page
in
order
to
receive
discounts
and
special
offers
.
We
also
include
compelling
____________________
as
often
as
we
can
.
Salons
and
spas
have
bags
of
photo
opportunities
and
consumers
can't
get
enough
of
Before
&
Afters
and
are
happy
to
Share
.
Do
you
have
other
projects
?
Yes
,
I'd
like
to
organize
a
fashion
show
,
I
think
my
ideas
of
a
concept
____________________
and
fashion
really
work
well
together
.
What
I
don't
like
about
fashion
shows
is
that
the
audience
feels
really
apart
.
My
idea
is
different
:
at
the
end
we
let
the
audience
come
onto
the
stage
,
see
the
hair
close
,
take
some
photos
?
What
is
your
____________________
creation
?
The
Bridal
#12
hairdo
is
really
one
of
my
favourites
.
It's
definitely
one
that
I
tend
to
do
____________________
and
over
again
,
and
I've
made
it
for
several
local
stars
.
How
did
you
manage
to
____________________
your
team
?
I
tried
to
keep
my
team
in
the
____________________
about
what
was
____________________
____________________
in
the
salon
.