Ending
Giving reason for writing
Referring to previous contact
Introducing good news
Introducing bad news
Inviting / accepting / declining
Checking and clarifying
Apologising
Requesting
Sending an attachment or enclosure
Offering more information or help
Starting
Referring to future contact
Thanking
Arranging
I am attaching / enclosing … Please find attached / enclosed … As you will see from the attachment / enclosure … Here is …
I would like to thank you for … I appreciate your assistance with this. I’m grateful for … thank you for … / thanks for …
Can you meet at (time) on (day)? What day suits you? Tuesday would suit me. Tuesday is good for me. Look forward to seeing you there. See you next week.
I look forward to hearing from you. We look forward to working with you in the future. See you soon.
We regret to inform you that … Unfortunately … / Sadly … I’m afraid (that) … / I’m sorry, but … / I regret that …
I’d be grateful if you would send … Could you possibly send …? Can you send …? Please send …
Yours faithfully (after Dear Sir or Madam) Yours sincerely (after Dear Mr / Mrs / Ms / Miss) Best regards / Kind regards All the best Bye for now
Dear Sir or Madam Dear Mr / Mrs / Ms / Miss Brown Hi Hello
Please feel free to contact me if you would like any further information. Email me / Give me a call if you want any more information. Do not hesitate to contact me if you require any further assistance.
I am writing with regard to / about … I’m writing to request / inform / enquire / complain about / apply for … Just a quick email to ask … I’m writing on behalf of …
I’m writing to check / confirm that … I don’t understand what you mean … Do you mean … ? / Are you saying that … ?
I am delighted to … I’m happy to … / I’m pleased to … Fortunately … / Luckily …
Would you like to … ? / Do you want to … ? That would be great. / I’d love to. / That sounds great. I’m sorry, but I’m busy. / I’m afraid I can’t.
My apologies. / Sorry. / I’m sorry that … Please accept my apology / I sincerely regret …
Further to our previous meeting … With reference to your letter dated 15/6/13 … Following your letter … About your email …
