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1.  []
Listen to the conversation. Choose true (T) or false (F). The printer seems to be slow.
A.
TRUE
B.
FALSE
2. 
The customer doesn’t have the receipt for the printer.
A.
TRUE
B.
FALSE
3. 
The customer paid for the printer in cash.
A.
TRUE
B.
FALSE
4. 
The sales assistant offers the customer an exchange.
A.
TRUE
B.
FALSE
5. 
The customer agrees with the assistant’s offer.
A.
TRUE
B.
FALSE