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1. 
The rule to follow when approaching your guests is to pleasantly greet them at table
A.
within one minute of them being seated.
B.
within 15 minutes of them being seated.
2. 
Your first impression must be
A.
serious and reserved.
B.
pleasant, welcoming, helpful, and neat.
3. 
If menus are not in the table
A.
you wait until customers ask you for them.
B.
you bring them menus and ask them if they'll eat.
4. 
The first order to fill is
A.
the drink order.
B.
the food order.
5. 
When you see the guests are decided for their order,
A.
you go to the table and ask them if they are ready to order.
B.
you wait until they call you and tell you that they are ready to order
6. 
It is important to smile because
A.
your customer needs to feel important.
B.
you will probably get bigger tips.
7. 
If guests ask you something about menu
A.
Answer any question.
B.
Tell them to check on the internet first.