On-the-job Training
Orientation
Action Plan
Screening Interviews
Vision statement
Internal Motivation
Onboarding
Empathy
Job application
Employee manual
Harassment
Turnover
Job description
Diversity
Mission statement
Successive Interviewing
Positive cross Cultural Interaction
Harassment-free Environment
Employee performance appraisal
Workplace Ethics
Team
Organizational Goals
Motivation
Goals
Prejudice
Point-of-sale
Zero tolerance policy
Problem solving
Discrimination
Child Labor Lawas
Teamwork
Interpersonal Skills
Objective
Stereotypes
Modeling
Professional Developmet
Bias
Nonexempt Positions
Performance appraisal form
Professionalism
Cover Letters and Resumes
Exempt positions
Complainant
Cultural Tendencies
External Motivation
Training
Ethics
Cross training
Personal treatment
Positions covered by the Fair Labor Standards Act (FLSA); these employees must be paid for every hour of overtime.
When slurs or other verbal or physical conduct related to a person's race, gender, gender expression, color, ethnicity, religion, sexual orientation, or disability interfere with the person's work performance or create an unhealthy work environment.
An intentional process followed in a logical sequence. Following the sequence leads to a reasonable conclusion.
A general attitude toward a person, group, or organization on the basis of judgments unrelated to abilities.
Generalizations that individuals make about particular groups that assume that all members of that group are the same.
The process of acquiring the knowledge, skills and competencies necessary for a specific position or assignment.
Statements of desired results.
The number of people who leave a company during a given time period.
A tendency toward a particular perspective or idea based on prejudice.
Discussions that come before a job interview. They are intended to find out whether an applicant meets the basic requirements to be considered for the job.
Guiding principles that effective leaders use in setting the professional tone and behavior in their operations.
Goals that focus on broad statements of what the organization as a whole wants to achieve.
A strategy of steps to carry out so that a problem does not recur.
The process that helps new employees learn about the procedures and policies of the operation and introduces them to their coworkers.
A specific description or statement of what a manager wants to achieve.
The combination of the knowledge, skills, attitudes, and behavior a person shows while performing a job. It includes interactions with other employees, vendors, and guests.
A formal evaluation of a person's work performance over a specific period of time.
A group of individuals with different skill and experience levels who are working to complete a task or meet a goal.
Positions not covered under the Fair Labor Standards Act (FLSA); not legally entitled to overtime pay or the minimum wage established by the FLSA.
The reasons why a person takes action or behaves in a certain way.
A set of moral values that a society holds. They are typically based on the principles of honesty, integrity, and respect for others.
Contains general information about employment, including company policies, rules and procedures, employee benefits, and other topics related to the company.
When employees learn the functions of another job within the operation.
The great variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities.
The act of showing understanding and sensitivity to someone else about a situation.
The personal drive to do the best work possible whether there are rewards or not.
Working as a group and using each member's strengths, so that the group can attain a higher level of success than working alone.
The process that a company uses to integrate new employees into an organization.
A series of interviews used as part of the screening process for a job.
Making a decision based on a prejudice.
When personal drive comes from the desire to receive something, such as a reward or recognition for achieving results.
The most effective way a manager has to rate and evaluate employee performance.
A document that defines the work involved in a particular assignment or position.
Offer additional protections for children and youth in the workplace.
A workplace in which complaints are handled appropriately and respect for all employees is supported on an ongoing basis.
These systems allow servers to enter orders and prompts for other order information.
People skills; a person who possesses good interpersonal skills can generally relate to and work well with others.
Describes what an organization wants to become and why it exists. Vision statements aim high and are inspiring, stimulating, and exceptional.
Letters that show a person's interest in a job, accompanied by an outline of their experience and education.
A standard form filled out by anyone who wants a job in an operation; the form helps managers to get the same types of information from every interested person.
Appropriate for teaching skills that are easily demonstrated and practiced, such as preparing menu items, operating cash registers, and using tools and equipment.
Demonstrating the behavior expected from others.
The ways in which managers interact with staff and the value system that governs their daily conduct.
No violation is forgiven; the offender is disciplined accordingly. The discipline goes up to and includes termination.
Refines the vision statement by stating the purpose of the organization to employees and customers. It should include what the organization intends to sell or provide and to whom, and sometimes the geographic region as well.
A term to describe the fact that many groups of people have common beliefs, such as religion, or share common ways of acting that produce tendencies to act in certain ways based on their beliefs and habits.
The person with a complaint, usually in regards to harassment.
Meaningful communication among employees from diverse cultures and backgrounds.
The sum of activities a person performs to meet goals and/or to further his or her career.