Effective CommunicationVersion en ligne A simple matching quiz looking at factors which promote or inhibit effective communication with patients and colleagues par Izzy Austin 1 Promoting Effective Communication 2 Inhibiting Effective Communication Giving good eye contact Active listening Finding a private, quiet and well-lit environment Being empathetic and respectful Talking in words that the other person understands Adaptation for communication needs (interpreter, visual aids etc) Lack of eye contact, hostile body language Loud, uncomfortable and public environment for communication Lack of problem solving for special communication needs or specific health conditions Lack of empathy or respect for differences Jargon, slang and acronyms Making assumptions of what the other person understands
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