____________________
the
language
you
hear
,
as
well
as
the
language
you
see
,
i
.
e
.
____________________
____________________
.
Being
on
the
alert
for
any
____________________
____________________
,
or
a
gap
between
what
is
said
and
what
is
genuinely
felt
by
the
____________________
.
Asking
____________________
to
clarify
points
you
do
not
understand
and
____________________
to
see
that
you
have
received
the
message
____________________
.
Following
and
supporting
the
speaker
,
by
____________________
their
body
language
subtly
,
or
____________________
key
points
in
what
they
say
to
confirm
that
you
have
understood
.
